Concierge

At Vitality, our mission is to create vibrant communities where residents, families and team members can be themselves, live purposefully and experience a profound sense of belonging. Our vision is to create vibrant communities where residents thrive, families engage, and team members are proud to work. We engage experienced, vibrant leaders with a proven track record for success who can make our mission come to life.

Keeping focus on our core values, we strive each day to ensure that our residents remain connected and purposeful.

GENERAL

PURPOSE:

To be part of an energetic team, devoted to delivering a unique and enjoyable customer service experience for our residents and visitors.

RESPONSIBILITIES:

Maintain basic knowledge of computer software and internet platforms with typing skills.

Manage reception desk continuously during assigned period and perform administrative duties.

Arrange coverage of reception desk during break and lunch periods.

Graciously greet all visitors and politely assist them as necessary.

Respond to residents’ and family members’ questions and concerns and share important information with the Executive Director or Business Office Director as is appropriate.

Respond and appropriately handle emergency situations that may arise in a calm, professional manner.

Maintain Resident and Guest Register.

Promptly answer the telephone, directing calls to appropriate persons or relaying messages.

Process payments for Community purchases.

Organize incoming mail and ensure that it is distributed to the appropriate person.

Assist in telephone inquiries in the absence of an immediately available Marketing person in obtaining information from inquiry including at minimum call back information.

Monitor resident call system and ensure staff response (if call system is adjacent to the reception desk).Monitor exit alarm system and ensure staff response.

Perform simple, routine maintenance of office equipment.

Compile resident move-in packets.

Perform marketing duties, including but not limited to:executing tours for prospective residents recording and reporting deposits received from prospective residents entering current and prospective resident information into community contact system

Code and submit accounts payable invoices, submit staff mileage and expenses, and complete daily deposit in absence of the Business Office Director.

Respect dignity and confidentiality standards and promote resident rights.

Complete or assist with special projects as requested by community or senior management.

Attend and participate in onboarding and annual training, in-services and team member meetings as requested.

Adhere to all policies and procedures of the company.

Perform other duties as assigned by Business Office Director.

SKILLS and

QUALIFICATIONS:

Must be at least 18 years old.

High school diploma or GED.Ability to speak effectively before groups of customers or team members of the organization.

Demonstrate ability to communicate effectively in English, both verbally and in writing.

Have a basic level of a skill and can follow written or verbal instructions.

Have basic technical skills to complete a few repetitive and well-defined duties.

Have a basic knowledge of the organization in order to answer basic questions.

Must have patience, tact, cheerful disposition and enthusiasm, as well as willing to handle residents based on whatever maturity level in which they are currently functioning.

Meet state or provincial health related requirements.

Desire to work and interact with older adults and their families.

Must possess excellent organizational skills and multi-tasking abilities.

Working knowledge of basic accounting terminology and processes.

Projects a positive and professional image at all times.

Maintain any other certification as required by state or provincial regulations.

PHYSICAL REQUIREMENTS:

Physical Demands include:
Sitting, Standing, Walking, Bending, Reaching, Pushing, Pulling, Climbing Stairs, Grasping, Manual Dexterity, Stooping, Crawling, Kneeling, Crouching, Vision Acuity, Talking, and Hearing.

The weight determined to be appropriate for a Concierge to lift with or without reasonable accommodations is up to 25 lbs.

EXPOSURE RISK CLASSIFICATION:

May perform unplanned tasks involving exposure to blood, bodily fluids, or tissue which may contain AIDS, HIV, and Hepatitis A, B, and C viruses.