Relationship Banker Business Specialist

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Relationship Banker Business Specialist within PNC's Retail Branch organization, you will be based in Woodbridge, VA.

PNC is an in‑office company that fosters a collaborative and supportive culture where employees can thrive. We encourage candidates to connect with their recruiter and hiring manager to discuss workplace expectations and confirm branch hours and shift details for this location. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

• Acquire and expand share of wallet for Consumer and Business Banking opportunities under $2,000,000 in sales revenue.
• Achieve business results through leadership and productive collaboration with ecosystem partners.
• Lead proactive lead generation and appointments inside and outside of the branch.
• Deliver a differentiated client experience from acquisition through onboarding and servicing.
• Manage and grow Business Banking relationships under $2,000,000 in sales revenue; translate client information into actionable sales strategy and tactics.
• Generate quality referrals to ecosystem partners and leverage tools and protocols to maximize business results.
• Develop ecosystem leadership inside and outside the branch as a COI, working with partners such as PNCWM, PNC Private Bank, Business Banking and Mortgage, and introduce clients as appropriate.
• Hold partners accountable for routine updates and referral follow‑up.
• Provide exceptional client hospitality and well‑being through advanced conversation skills and tailored solutions across deposits, lending, cash management, payments, and investing.
• Resolve client problems courteously and urgently, escalating when necessary, acting as an advocate across product, support, operations and other departments, identifying trends and unique client needs.
• Assist branch team in identifying consumer and business banking opportunities to generate referrals and follow up on independent opportunities to expand share of wallet.
• Create client loyalty and grow share of wallet through a differentiated experience.
• Engage clients in the lobby to connect and position PNC products, educate on financial transaction options, and leverage technology and resources.
• Apply product and procedural knowledge to mitigate and solve customer problems, driving loyalty.
• Manage risk through adherence to all policies and procedures, demonstrating sound judgment within established limits and heightened scrutiny to avoid loss.
• Participate in branch daily operations, ensuring efficiency and accuracy.

Successful candidates must demonstrate appropriate knowledge, skills, and abilities:

• Accountability
• Banking
• Client Loyalty
• Customer Experience (CX)
• Customer Service
• Identifying Opportunities
• Leveraging Technology
• Proactive Sales Competencies
• Banking Products
• Business Acumen
• Customer Experience Management
• Digital Awareness
• Effective Communications
• Managing Multiple Priorities Matrix Management
• Prospecting
• Selling
• Understanding Customer Needs

Roles at this level typically require a university or college degree with < 1 year of professional experience and/or successful completion of a formal development program. In lieu of a degree, a comparable combination of education, job‑specific certification(s), and experience (including military service) may be considered.

Education:

Bachelor’s degree.

Certifications:

No required certification(s). Licenses:
None required.

Base salary: $63,000.00 – $. Salaries may vary based on geographic location, market data and on individual skills, experience, and education. This role is incentive eligible; payment is based upon company, business and/or individual performance.

• Medical and prescription drug coverage (with a Health Savings Account feature)
• Dental and vision options
• Employee and…