Program Manager of Supported Living Program - IDD

Program Manager – Supported Living Program (SLP)

The Arc of Greater Prince William / INSIGHT, Inc. is seeking an experienced and dedicated Program Manager for our Supported Living Program (SLP) to provide leadership, supervision, and operational oversight for community-based services supporting adults with intellectual and developmental disabilities (IDD).

The Program Manager is responsible for ensuring the delivery of high-quality, person-centered services that promote independence, self-determination, community integration, and meaningful life outcomes. This position oversees the Assistant Program Manager and Direct Support Professionals while ensuring compliance with DBHDS licensing regulations, Medicaid Waiver requirements, Human Rights regulations, and organizational policies.

Key responsibilities include:

• Provide day-to-day leadership and operational oversight of the Supported Living Program and its program locations.
• Supervise, coach, mentor, and evaluate assigned supervisory and direct support staff.
• Ensure appropriate staffing levels and coverage based on the needs of individuals receiving services.
• Assist with recruitment, interviewing, onboarding, orientation, coaching, and retention of Supported Living staff.
• Monitor staff schedules, overtime, staffing patterns, and productivity.
• Ensure services are delivered in accordance with each individual's Individual Support Plan (ISP), Person-Centered Plan, and assessed support needs.
• Promote independence, informed choice, self-advocacy, dignity, and community inclusion.
• Participate in ISP meetings, annual assessments, interdisciplinary team meetings, and individual planning.
• Monitor individuals' progress toward identified goals and outcomes.
• Ensure individuals' rights, privacy, health, and safety are protected at all times.
• Conduct routine quality assurance reviews of documentation, service delivery, supported living residences, and overall program operations.
• Monitor THERAP documentation, ISP implementation, progress notes, incident reporting, medication administration, and other required records for accuracy and regulatory compliance.
• Ensure compliance with DBHDS licensing regulations, Medicaid Waiver requirements, Human Rights regulations, and organizational policies and procedures.
• Participate in licensing inspections, audits, Human Rights reviews, and quality improvement initiatives.
• Develop and monitor corrective action plans when deficiencies are identified.
• Ensure incidents, injuries, allegations, medication errors, and unusual events are properly investigated, documented, and reported.
• Respond to emergencies involving individuals, employees, or program operations.
• Monitor program expenditures, purchases, and the appropriate management of individual and household funds.
• Assist with budget planning and resource allocation.
• Foster positive working relationships with individuals, families, guardians, support coordinators, landlords, healthcare providers, employers, community partners, and regulatory agencies.
• Promote a culture of accountability, teamwork, professionalism, employee development, and continuous quality improvement.
• Participate in organizational committees, special projects, and strategic initiatives.
• Perform other duties as assigned.

Qualifications include:

• Bachelor's degree in Human Services, Psychology, Social Work, Business Administration, Healthcare Administration, or a related field preferred. An equivalent combination of education and progressively responsible experience supporting individuals with intellectual and developmental disabilities may be considered.
• Minimum of five (5) years of progressively responsible experience supporting individuals with intellectual and developmental disabilities.
• Minimum of three (3) years of…