IT Support Associate II, Ops Tech Solutions (OTS

IT Support Associate II, Ops Tech Solutions (OTS)

Job :  |  Services LLC

About Ops Tech IT. Operations is at the heart of Amazon’s business. We are known for our speed, accuracy, and exceptional service. Our facilities deliver tens of thousands of products to hundreds of countries worldwide, every day. Ops Tech IT provides nonstop global IT support to Amazon Operations as a vital piece of the puzzle. We are looking for self‑motivated individuals to take on new challenges and motivate teams to foster solutions to the hurdles we face.

Together, we take ownership for what we do – whether supporting IT infrastructure, developing new technology in‑house, launching a new Amazon Operations facility, or delighting customers by delivering packages directly to them.

As an IT Support Associate II, you will use your skills to support the operations team in resolving technical problems within Amazon operations facilities in a defined geographical area that spans across a multitude of technical disciplines. You will be encouraged to participate in career development opportunities presented to progress your career at Amazon.

Amazon offers competitive compensation packages, comprehensive healthcare benefits starting on Day 1, a matching 401(k) program, and up to 20 weeks of paid parental leave. Each location has a casual dress code (jeans, t‑shirts, safety shoes, and occasionally a neon safety vest). Find out more about Amazon in Andy Jassy’s recent letter to shareholders at

• Allocate, maintain, and troubleshoot IT equipment used in Amazon Operations facilities.
• Handle support requests and procedures across the network.
• Assist in training new hires.
• Continuously learn new technologies.
• Support customers from multiple buildings in the area, as well as remote customers.
• Travel within your local or regional area to support customers.

• Experience troubleshooting integrated and interdependent computer systems.
• Experience in a dynamic environment with a high degree of customer service.
• Can lift up to 49 pounds, stand or walk during shifts lasting up to 12 hours, and frequently push, pull, squat, bend, and reach.
• At least 1 year of Windows, Mac, or Linux operating‑system support experience (or equivalent).

• Certifications such as CompTIA A+, CompTIA Network+, Cisco / CCNA, Linux (Red Hat), Microsoft hardware installation, AWS, or other industry‑relevant certifications.

Amazon is an equal‑opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit (Use the "Apply for this Job" box below). for more information.

The starting pay for this position is listed below. Final starting pay will be based on factors including experience, qualifications, and location. Starting Day 1 of employment, Amazon offers EAP, mental health support, medical advice line, and 401(k) matching. Learn more about our benefits at

USA, OR, Woodburn – $23.00 – $37.00 USD hourly

Posted: June 25, 2026 (Updated 43 minutes ago)