Business Manager

Overview

At Gentle Dental, our Business Managers are committed to and passionate about their office. They ensure that the office runs smoothly from open to close. In partnership with a Director of Operations and an Area Clinical Director, the purpose of the Business Manager is to ensure that our dental practices provide exceptional service to patients, create a positive team-based culture for employees, and support the overall performance of the office.

105 N. Arney Rd., Suite 171, Woodburn, OR 97071, USA

• Maintain an office environment that ensures optimal patient care and customer service. Directly supervise the office team including selection and training of non-clinical team members, monitor hours and approve timesheets, and ensure team members comply with licensing and training requirements.
• Evaluate and review office production and procedures to develop new ways to improve efficiency with office operations, patient retention and profitability.
• Analyze and organize office operations and procedures, including bookkeeping, invoice processing, cash control, preparation of payrolls, and other administrative duties.
• Organize day-to-day office operations; schedule an appropriate number of team members to ensure all providers are supported, conduct daily team huddles, and collaborate with providers by proactively monitoring the flow of the office and making adjustments as necessary.
• Collect payments from patients on amounts owed, including current treatment and past due balances; handle payments in accordance with the Company’s Cash Handling Policy.
• Review production reports and communicate results with the team to ensure the office’s budget is met or exceeded each month.
• Act as a backup to the front office team as needed: schedule and confirm appointments, answer the telephone, assist with patient questions, enter and present treatment plans, submit accurate insurance claims, and collect patient balances.
• Address patient complaints in a timely and compassionate manner, including escalated patients.
• Serve as a subject matter expert on the insurance plans accepted by the Company, including their limitations and exclusions.
• Recruitment, retention and termination of staff; work with HR to assess, investigate and resolve employee issues.
• Maintain advanced knowledge of software systems to compile, store and retrieve data for managerial reporting.
• Ensure compliance with all relevant state dental laws, maintain a safe work environment by complying with local, state and federal health and safety regulations and laws, and ensure compliance with office and company policy and procedures.
• Perform other duties as assigned or necessary to support the office/company.

• Previous dental or healthcare management experience preferred but not required.
• Excellent verbal and written communication skills.
• Computer literate; QSI/Denticon experience is a plus.
• Employee Assistance Program
• Medical and pharmacy, dental, vision insurance (for employees and their families).
• Basic life, AD&D, and long-term disability insurance.
• 6 paid holidays and 2 paid floating holidays.
• PTO (80 hours per year for hourly employees).
• 401k plan and deferred compensation plan.
• CE credits.
• Career opportunities to advance with the company.

Gentle Dental has the resources you need to achieve true personal and career success.

Bachelors or better;
High School or better.

Not specified in this listing.

Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.