Assistant Store Manager

Overview

Michael Kors is a world‑renowned designer of luxury accessories and ready‑to‑wear. Established in 1981, the company produces a broad range of products through its Michael Kors and Michael Kors Collections and operates flagship stores in major international cities.

• Assist the Store Manager in day‑to‑day operations, including sales, customer service, administration, marketing, and merchandising.
• Assume the Store Manager’s duties in his or her absence.
• Sales Generation
  • Meet personal and store sales goals.
  • Track, monitor, and communicate business results.
  • Maintain a high level of sales and service by leading and coaching associates.
  • Develop personal sales techniques and help associates improve theirs.
  • Ensure adherence to all sales policies and procedures.
  • Demonstrate in‑depth product knowledge and train staff accordingly.
  • Stay informed about fashion industry trends.
• Customer Service
  • Ensure all associates provide the highest level of service.
  • Build repeat clientele through personal client books and support staff in using theirs.
  • Resolve client problems and complaints promptly.
  • Assist sales associates with customer inquiries (e.g., returns, defective merchandise).
• Operations
  • Collaborate on risk management, physical security, cash controls, and inventory management.
  • Support staff training on register usage and maintenance.
  • Execute register functions, inventory counts, bank deposits, safe funds, and petty cash procedures.
• Merchandising/Visual
  • Implement and maintain merchandising and visual directives.
  • Keep the sales floor neat, clean, organized, and reflective of the brand’s visual image.
  • Process deliveries promptly and communicate inventory needs effectively.
• People Development
  • Assist in recruitment, training, and development of staff.
  • Ensure payroll integrity and support the payroll process.
  • Evaluate associate performance and provide continuous feedback.
  • Address human resources issues promptly, collaborating with HR when necessary.
  • Promote professional image and grooming standards that reflect the brand.

• Minimum 3 years of retail experience, with 1–2 years in specialty management.
• College degree or equivalent experience preferred.
• Strong business acumen and skill set.
• Excellent communication and interpersonal skills.

The Company is an equal employment opportunity employer. The Company’s policy is to not unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, gender identity, religion, national origin, age, military status, disability, genetic information, or any other consideration prohibited by law. The Company also prohibits harassment of applicants and employees on the basis of any of these protected categories.