HRSN Bilingual Support Specialist - Woodburn

HRSN Bilingual Support Specialist - Woodburn

Mid-Willamette Valley Community Action Agency invests in people and their futures to reduce the impacts of poverty. All people are respected for their infinite worth, and supported to envision and reach a positive future.

Working at MWVCAA means becoming part of a mission-driven community dedicated to equity, dignity, and opportunity for all. We offer competitive pay, a rich company culture that values diversity, and an array of benefits - but we consider the best benefit here to be the reward of helping those in our community live better lives. Come find meaningful work and bring your skills as a HRSN Bilingual Support Specialist.

Your main responsibilities will be direct outreach, engagement, and tenancy support services to Oregon Health Plan (OHP) members through the Health-Related Social Needs (HRSN) program. Operating within MWVCAA's Community Resource Program and funded through the Coordinated Care Organization (CCO) for Marion and Polk counties, this position carries an active caseload, delivers trauma-informed and person-centered services, and works directly with members, landlords, and community partners to improve housing stability outcomes.

This is a grant-funded position through November 2027, with potential extension contingent upon continued funding. This team offers a lot of growth opportunities and professional development through hands-on experience.

Sunday to Thursday. Day Shift. Flexibility required.

MINIMUM QUALIFICATIONS The requirements listed below are representative of the knowledge, skill, and/or ability required.

EDUCATION and/or EXPERIENCE

• High School Diploma or GED.
• Two years of case management or social services experience required.
• Experience with housing, sheltering, or homelessness-related programs strongly preferred.
• Equivalent combination of education and experience will be considered.
• Bilingual skill is required.

CERTIFICATES, LICENSES, REGISTRATIONS

• Driver qualifications are required for this position. Valid driver license, insured vehicle available for use on the job, and a satisfactory drive record for the previous three years are required.
• Candidate must pass a comprehensive MWVCAA background screening prior to employment.
• Candidate must pass pre-employment and random drug screenings.
• CPR/AED and First Aid Certification required within first 30 days of hire.

KNOWLEDGE, SKILLS, AND ABILITIES

• Knowledge of Housing First principles, trauma-informed care, and person-centered service delivery; understanding of social determinants of health and barriers to accessing services.
• Familiarity with OHP/Medicaid systems, HRSN program requirements, and Medicaid Waiver service delivery; knowledge of tenant rights and Fair Housing practices preferred.
• Proficiency in Need Navigator, Unite Us, and Microsoft Office (Word, Excel, Outlook, Teams); ability to learn and adapt to new data and documentation systems.
• Strong organizational, time management, and documentation skills; ability to manage an active caseload, maintain accurate records, and meet deadlines in a fast-paced environment.
• Effective oral and written communication skills; ability to engage respectfully with diverse clients, landlords, community partners, and internal team members. Commitment to racial equity, cultural humility, and inclusion.

WHAT YOU WILL DO TO SUPPORT THE COMMUNITY This job description is not intended to be all-inclusive. Employee will also perform other reasonably related business duties as assigned by immediate supervisor and other management as required.

• Carries an active caseload of OHP-eligible members, providing Outreach and Engagement (O&E) case management support services and delivers Tenancy Support services once housing supports are authorized, including eviction prevention, housing navigation, rent and utility assistance coordination, and lease-related supports.
• Confirms OHP member eligibility for the HRSN Medicaid benefit; determines allowable services and calculates assistance amounts in compliance with Pacific Source CCO and Medicaid Waiver requirements.
• Communicates directly with landlords and property management companies to collect required documentation, explain the HRSN program, and support members' ability to maintain housing.
• Enters timely and accurate data into Need Navigator, Unite Us, and other required platforms; maintains complete and compliant documentation of all client contacts and service deliveries.
• Responds to inquiries from members, landlords, and partners in a timely and professional manner; escalates complex issues to the ARCHES Program Manager as appropriate.
• Participates in regular program meetings, trainings, supervision, and team collaboration; provides feedback to support continuous improvement.
• Adheres to all HRSN program guidelines, MWVCAA policies, and Pacific Source CCO requirements; maintains professional boundaries with clients and coworkers at all times.
• Maintains consistent attendance and punctuality; some evening or weekend hours may be…