Sales Support Specialist

Description

About Us:

ARCXIS, headquartered in Houston, Texas, is the nation’s leading provider of inspection, design, engineering, energy efficiency, surveying, and quality assurance services for the residential construction industry. Supporting 1 in 7 new homes built in the U.S., ARCXIS partners with builders nationwide to deliver innovative solutions that improve efficiency, performance, and compliance throughout the construction process.

With a national team of industry experts and a fully integrated suite of services, ARCXIS helps builders deliver high-quality, high-performance, energy-efficient homes  combining advanced technology, deep industry expertise, and a relentless commitment to excellence, ARCXIS continues to raise the standard for residential construction services across the country.

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General Overview of Position

The Sales Support Specialist role is responsible for coordinating and executing the Customer Onboarding process which includes the Account Set-Up and Revenue Realization processes. This role focuses on accuracy, documentation, coordination, and process execution rather than people management. The position reports to the Vice President of Sales Support and works cross-functionally with Sales, Operations, Field Teams, and administrative departments to ensure new construction projects, scope changes, and required documentation are accurately set up, tracked, and delivered.

This position is a hands‑on, detail-oriented coordination role that emphasizes collaboration, data accuracy, and operational readiness.

Desired Competencies

• Organization & Attention to Detail – Ability to manage and organize large volumes of project data and documents across multiple markets.
• Communication – Strong written and verbal communication skills with the ability to collaborate effectively with internal teams and external partners.
• Problem Solving – Ability to identify issues, analyze root causes, and recommend practical solutions.
• Customer Service Mindset – Responsive, professional, and solution-oriented when supporting internal and external stakeholders.
• Time Management – Ability to prioritize multiple projects, deadlines, and requests in a fast-paced environment.
• Process Orientation – Comfortable following, improving, and documenting workflows and procedures.

Essential Functions of the Job

Contract Review & Scope of Work Setup

• Review contracts and related documents to prepare projects for operational execution.
• Verify scope of work, pricing, unit counts, and service details for accuracy.
• Enter contract information, scope of work, and pricing into operational software systems.
• Track and quality-check new sales for completeness and consistency.
• Identify trends, discrepancies, or risks within scopes of work and elevate as needed.

Tracking, Reporting & Quality Assurance

• Track project status and key milestones from release through completion.
• Notify relevant departments of new projects, updates, and scope changes.
• Maintain revenue realization tracking through accurate project setup and documentation.
• Perform quality assurance reviews and report on project completions.
• Maintain organized records to support audits, reporting, and operational visibility.

Data Collaboration & Reporting Support

• Collaborate with Sales and Operations to support reporting and data accuracy.
• Assist with tracking and reporting metrics such as:
• New projects released
• Completed projects
• Contract holds and missing documentation
• Projects delivered without contracts
• Unit counts and services sold
• Regional pricing consistency
• Support interdepartmental communication and assist with issue resolution and escalations as needed.

Process Improvement & Documentation

• Assist with implementing and documenting process improvements related to new tools, system updates, or changes in program requirements.
• Help maintain clear, up‑to‑date procedures to support consistency and scalability.

Other duties as assigned.

Reports To

Vice President of Sales Support

Requirements

Education, Experience, and Desired Qualifications

• Experience in coordination, operations support, project administration, or a related role.
• Strong proficiency in data entry, document management,…