Warranty Specialist - Custom Homes, Build Rent & Luxury Rentals

Warranty Specialist - Custom Homes, Build for Rent & Luxury Rentals About this position

Description:

Warranty Specialist – Custom Homes, Build for Rent & Luxury Rentals

Creative Homes is seeking a Warranty Specialist to support our Custom Homes, Build for Rent, and Luxury Rentals service operations. This role is responsible for managing, tracking, assessing, and completing warranty check-ins and service requests for homeowners, renters, rental management teams, and trade partners throughout the applicable warranty period. The Warranty Specialist plays an important role in delivering a professional, responsive, and high-quality customer experience while representing the Creative Homes brand and values.

Employment Type: Full-time, exempt

Pay Range: $60,000–$80,000 annually, depending on experience

Work Location: Woodbury, MN

Reports To: Warranty Manager

Position Summary

The Warranty Specialist serves as a primary field and service resource for warranty-related activity across assigned Creative Homes business lines. This position partners closely with the Warranty Manager, Warranty Coordinator, rental management teams, homeowners, renters, and trade partners to assess service needs, coordinate repairs or remediation, document activity, and ensure timely resolution of warranty and maintenance-related items.

Key Responsibilities – Custom Homes

• Conduct quality warranty walkthroughs and homeowner orientation walkthroughs for Creative Homes custom and production houses.
• Participate in recurring team meetings to review warranty and quality-related items and support timely issue resolution.
• Work alongside the Warranty Coordinator to assess and manage incoming warranty claims.
• Perform on-site assessments as needed with homeowners and trade partners.

Key Responsibilities – Build for Rent

• Conduct final walkthroughs with rental management prior to property turnover.
• Review monthly reports from rental management and attend related meetings as directed.
• Work directly with the rental management company to assess maintenance claims for warrant ability.

Key Responsibilities – Luxury Rentals by Creative

• Work directly with the Luxury Rentals by Creative Rental Manager to manage service and warranty calls.
• Assess and coordinate necessary remediation work at the time of property turnover.
• Manage seasonal maintenance and coordinate trade partners for interior and exterior home needs.
• Coordinate construction-related additions to Luxury Rentals by Creative properties, such as decks, patios, and similar property improvements.

General Responsibilities

• Partner with the Warranty Manager and internal team members to support daily service priorities and business needs.
• Attend internal, customer, rental management, and trade partner meetings as directed.
• Maintain strong professional working relationships with homeowners, renters, rental management teams, and trade partners.
• Represent Creative Homes in a professional manner that gives customers confidence in the company’s ability to provide an unmatched customer experience.
• Keep management informed of potential homeowner, renter, rental management, or trade partner concerns and recommend appropriate solutions to resolve issues effectively.
• Maintain the cleanliness, organization, and professional appearance of assigned company vehicles.
• Perform other duties and responsibilities as assigned by the Warranty Manager or designated leader.

Success Measures

• Warranty claims, service items, turnovers, and seasonal maintenance needs are assessed, documented, assigned, and completed within expected timelines.
• Homeowners, renters, rental management, and trade partners receive timely, professional, and consistent communication throughout the warranty process.
• Warranty and quality concerns are escalated…