Customer Service Representative; WIC - Houston

Customer Service Representative (WIC - Houston County)

County Public Health

Day (United States of America)

$32,000

for Video Who we are. We protect lives. The Georgia Department of Public Health is the lead agency entrusted by the people of Georgia to proudly protect lives and promote healthy lifestyles in diverse communities statewide. We are committed to preventing disease, injury, and disability; promoting health and well-being; and preparing the State of Georgia for responding to disasters.

• Make a Professional Impact – Build your career where it matters and protect lives in the community where you live, work, and play
• Enjoy Workplace Flexibility – Experience flexibility in how you work so you can be your best self for you and Georgia Residents
• Work with a Dynamic and Diverse Team– Collaborative and inclusive way of working where employees share ideas and leverage collective strengths
• Achieve Career Longevity – Countless opportunities for continuous learning/development that support a long-term career
• Take Part in a Hands-on Working Culture – Unique culture of active engagement and problem-solving, no matter your role
• Feel Pride in Where you Work – Be part of making an impact in public health alongside dedicated people just like you

This position serves as a primary point of contact for WIC clients, providing exceptional customer service through phone, email, mail, and in-person interactions. Responsibilities include screening and interviewing applicants, scheduling and coordinating appointments, educating participants on WIC program guidelines, managing benefit cards, maintaining accurate records, supporting outreach efforts, and ensuring compliance with privacy and confidentiality requirements while working collaboratively with staff to deliver quality services.

• Provide platinum customer service by interacting with internal and external customers.
• Respond to various modes of communication to effectively provide customer service.
• Manage inbound/outbound calls for additional information by phone, fax, email, and postal service.
• Knowledge of office equipment and computer accessories such as scanners, multiple computer monitors, webcams, and headsets.
• Interview applicants for WIC services to gather information pertinent to their application.
• Use the daily scheduler to make, move and cancel appointments.
• Call customers for follow-up appointments, appointment reminders, missed appointments, and the ability to bring new participants in for services based on program eligibility requirements.
• Ability to manage and activate a range of cards from inventory
• Educate participants to ensure knowledge of WIC program guidelines
• Cooperates with others to accomplish goals; works with employees within and across departments.
• Participate in outreach and other duties as assigned.
• Adhere to HIPPA regulations as established by policies on privacy and security requirements.
• Perform additional professional duties as assigned.

High school diploma/GED and one (1) year of experience communicating information in a customer service setting are required.

The DPH Commissioner and agency leaders encourage all employees to engage in regular wellness activities and to make lifestyle choices that promote health and well-being. The use of physical activity breaks during the workday is authorized to support this philosophy and help employees meet their wellness goals. A maximum of 30 minutes of physical activity may be allocated per workday, typically in the form of two 15-minute breaks or one 30-minute break.

State of Georgia employees are subject to the rules of the State…