OTC Manager

What the role is about

The Order to Cash Manager is responsible for overseeing all aspects of the revenue cycle, from customer order processing through cash collection and reconciliation. This role will lead a team responsible for accounts receivable, cash application, customer billing, collections, and revenue-related reporting while ensuring compliance with cannabis industry regulations and internal controls. This position has three direct reports supporting key areas of the Order to Cash function and reports to the Senior Accounting Manager.

Lead and improve the Order to Cash process across wholesale and retail channels, ensuring accurate and timely customer orders, invoices, and revenue recognition.

• Oversee the end-to-end Order to Cash process across wholesale and retail channels
• Ensure timely and accurate processing of customer orders, invoices, credits, and adjustments
• Collaborate with Sales, Operations, Retail, and Supply Chain teams to resolve order-related issues
• Monitor order fulfillment and invoicing workflows to ensure revenue recognition requirements are met
• Record and reconcile retail revenue transactions, including cash, debit, and other payment methods, ensuring completeness and accuracy of daily sales activity
• Calculate, record, and reconcile customer loyalty program liabilities, including points earned, redeemed, expired, and forfeited, in accordance with company policy and applicable accounting guidance

• Manage customer billing, collections, and dispute resolution activities
• Monitor aging reports and oversee collection efforts to improve cash flow and reduce delinquent balances
• Oversee credit management to ensure customer credit policies and credit limits are maintained
• Review and approve write-offs, reserves, and customer account reconciliations

• Oversee cash application activities, including ACH, wire, lockbox, armored carrier deposits, and cash receipts
• Ensure timely reconciliation of undeposited funds, merchant processing accounts, and customer payments
• Oversee monthly bank reconciliations across all operating, payroll, and cash management accounts, ensuring reconciling items are investigated and resolved timely
• Review and approve bank reconciliation schedules and supporting documentation to ensure accuracy, completeness, and compliance with internal controls

• Maintain strong internal controls over revenue and cash receipt processes
• Ensure compliance with cannabis regulations, state reporting requirements, and company policies
• Support internal and external audits by providing documentation and process support
• Develop and monitor key performance indicators (KPIs) related to collections, DSO, cash application accuracy, and billing efficiency

• Lead, mentor, and develop the Order to Cash team
• Identify automation opportunities and drive process improvements across systems and workflows
• Partner with Finance and IT teams on ERP enhancements, integrations, and system implementations
• Create and maintain SOPs, training materials, and process documentation

• Bachelor's degree in Accounting, Finance, Business Administration, or related field
• 5+ years of progressive experience in Accounts Receivable, Revenue Operations, or Order to Cash functions
• 2+ years of people-management experience
• Strong understanding of revenue cycle processes, collections, cash application, and internal controls
• Experience with ERP systems
• Excellent analytical, organizational, and communication skills

• Advanced Excel skills (modeling for allowances/liabilities)
• Proven track record of reducing DSO (Days Sales Outstanding)

• $80, annual base salary depending on experience
• Comprehensive health, dental, and vision insurance
• 401(k) with employer match
• Hybrid Work Schedule (ideal candidate will be located in the Minnesota market)
• Flexible PTO policy with 15 days in your first year

EEO Statement

Vireo Health, Inc. is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.