Collaboration Operations System Administrator - LINUX​/UNIX

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Responsible for the Operational support of LINUX/UNIX-based messaging systems. Primarily responsible for system availability, troubleshooting/triage for production problems. Participates in a service monitoring function with responsibilities in areas of incident and problem management. Role will contribute to product/service design, development and implementation deliverables, to include assessment and optimization of systems and review of user requirements.

Serves as a fully seasoned/proficient technical resource; provides technical knowledge and capabilities as team member and individual contributor. Typically 5 or more years of Linux systems experience.

The selected candidate would become part of the Collaboration Operations Team (Email/Routing). In addition to the daily Messaging Operations Tasks, he/she will be assigned to 24x7 on-call rotation as part of the MCS UNIX Team.

• Executes processes in support of the IT infrastructure and resources required to plan for, develop, deliver and support IT services and products to meet the needs of a business within required SLAs.
• Manage and support Email Routing infrastructure applications on a day to day basis.
• Installs, configures and troubleshoots Applications used to support Email Routing Infrastructure.
• Monitor, measure, report and review current performance of application services and ensure availability and capacity meet business demand.
• Facilitates the resolution (both reactive and proactive) of problems throughout the information system lifecycle, including classification, prioritization and initiation of action. Documentation of root causes and implementation of remedies to prevent future incidents.
• Collaborates effectively with their Architecture/Engineering peers for new initiative solution planning, testing/validation, complex troubleshooting, and problem resolution
• On-Call support responsibilities (coverage nights & weekends)

• Strong OS background with Linux systems.
• Strong scripting/development skills with Python, Perl, Shell.
• Experience with SMTP Email relaying and routing.
• Experience with Email Hygiene systems, including Anti-spam, Antivirus, Malware Prevention, and Data Loss Prevention
• Experience with monitoring technologies (SPLUNK,NAGIOS)
• Proven experience in problem identification, troubleshooting and resolution
• Excellent written and verbal communication skills

• 5 or more years of Linux systems experience.

• Manages stability, resiliency, reliability, and performance of supported systems
• Fulfills requests from business users and operations and communicates technical status updates with appropriate teams
• Captures and translates business requirements into infrastructure and/or system design for specific implementations and collaborates with technology stakeholders, Solution Delivery Management teams, Technology Project Management teams, Solutions Engineering teams, and technical service providers for system design and deployment
• Supports change implementations, proactively identifies potential issues resulting from the changes, and performs access and/or physical provisioning/deprovisioning (additions, modifications, and deletions) for infrastructure and applications
• Provides consulting services to Core Technology Infrastructure (CTI) and technical partners, executes procedures reliably, and escalates appropriately to solve incidents quickly
• Provides release support when needed and manages engagement across audiences
• Provides full lifecycle management of the…