Plumbing Service Manager

Plumbing Service Manager

Proven Service Leadership Experience Required

Tired of leading for a private equity company that treats your team like numbers?

MSP is independently owned and operated - no corporate overlords, no revolving-door management, no bean-counter quotas. As a leader here, you’ll have a real voice with the people who make decisions and the room to build a team you’re proud of.

We’ve been locally owned since day one, and we intend to keep it that way.

Family Feeling
- For You and Your Team

We’ve been family-owned and operated since 1918, and we mean it when we say family comes first. We recognize that our people have lives outside of work and prioritize a healthy work-life balance. As a manager, you’ll help build that culture - making sure every team member’s contributions are valued, appreciated, and recognized.

Better Together

Teamwork is at the heart of everything we do. You’ll work hand-in-hand with dispatch, customer service, and our other departments in a culture that values everyone’s input and open communication.

Locally & Independently Owned

Not a franchise. Not private equity-backed. MSP is a family business approaching 4th generation ownership - that kind of continuity says everything about how we operate. Your feedback actually reaches the people who make decisions, and you’ll know your leaders by name.

You’re a proven service leader who takes pride in the craft and in the people doing it. You coach with honesty, hold a high bar, and measure your success by how well your technicians and customers do - that’s what we mean by Success for All.

• Proven track record in service and management
• Ability to inspire and lead technicians to achieve company goals
• Strong plumbing technical aptitude, including knowledge of local codes
• Clear, confident, and transparent communicator with customers and your team
• Detail-oriented and highly organized with exceptional follow-through
• Comfortable with Microsoft Office and field service and sales software
• A drive to keep moving forward and help your team be better tomorrow than they are today

• Lead, coach, and develop a team of plumbing service technicians
• Show technicians how to build genuine customer rapport and recommend the right products and services
• Set clear sales expectations and hold the team accountable for exceeding revenue goals
• Partner with dispatch and customer service to match the right technician to every job
• Manage the team schedule to meet ongoing customer demand and seasonal spikes
• Keep incentive programs fair, transparent, and properly documented
• Review and approve invoices, time cards, curbside feedback, and option sheets
• Serve as a technical back-up for field technicians when needed

• $85,000-$110,000 base salary plus performance pay (salary is based on experience)
• Medical & Dental - paid for by the company
• Paid vacation and holidays
• Life Insurance & Long-Term Disability
• 401K with Profit Sharing
• Paid training and ongoing professional development
• Company-provided uniforms and computer
• Company-provided cell phone

We’re a locally owned Twin Cities company built on the belief that taking care of our people leads to taking care of our customers. Our core values
- Commitment, Family Feeling, Success for All, Keep Moving Forward, Better Together, and Transparency - guide our decisions and build stronger connections with our team, customers, and community. As a service manager, you’ll bring them to life for your team every day.

Ready to lead a team at a company that has your back?

Equal Opportunity Employer, including disabled and veterans.