SR Business Control Specialist - Technology Risk & Regulatory Officer

Job Overview

This job is responsible for driving and executing on internal control discipline and operational excellence within a Line of Business (LOB) or Enterprise Control Function (ECF). Key responsibilities include providing analytical and administrative support for LOB or ECF specific processes and tools to drive adherence to enterprise-wide standards, monitoring and testing controls, and implementing quality assurance and quality control processes within the LOB or ECF by evaluating data to identify, track, and report issues and control improvements for remediation.

Global Technology Risk & Regulatory Management is seeking a self‑starter who will drive Risk Management activities in support of a technology division, who is motivated, passionate, thrives in a fast‑paced culture, balances priorities, drives delivery, flawless execution and enjoys team successes. This role provides an opportunity to work with peers across CIO teams within Global Technology and exposure to technology senior leaders.

In this Technology role, the candidate will support a risk portfolio for designated Technology Executives by partnering with their teams to apply subject‑matter expertise to support a culture of risk identification, escalation and timely mitigation of compliance and operational risks. The candidate will be responsible for collecting, analyzing and reporting accurate data to help make informed decisions and solve problems analytically by applying a mixture of risk and technology expertise to support impact assessments, identify root causes in support of the technology control activities, and drive risk reduction for their portfolio.

They will also monitor the health of issues through their lifecycle, including action‑plan development and validation through approval reviews for their designated portfolio. The role requires strong communication and the ability to engage effectively with peers, senior internal and external constituents and stakeholders. Further, the candidate must have the ability to drive collaboration with teammates across organizations (Technology, Operations, Audit, GCOR, GIS, etc.)

to identify opportunities to improve control and reduce risk.

The candidate will support a variety of functions/routines to support a robust and sustainable risk culture across the technology team including adherence to enterprise‑wide standards including but not limited to: CIO Key Risk Reviews (KRR), Issue Management routines, Risk Framework support, Quality Assurance support, Technology Risk Assessments and Exam Engagement support.

• Oversees the design and effectiveness of the risk and control environment to support Client Operational Services and ensure adherence to enterprise-wide standards
• Supports the monitoring and testing of controls by evaluating data to identify issues and control improvements for remediation
• Implements optimized controls and enhanced Quality Assurance (QA) practices to support business continuity efforts
• Conducts and coordinates quality inspection reviews to enhance employee performance and control effectiveness
• Performs QA activities including executing on controls, managing cases, and reporting results
• Executes initiatives by identifying areas of potential testing automation, procedural updates, thematic trends, test script updates, and coaching opportunities to enhance QA program success
• Supports the overall management of and research required for regulatory exams, internal audits, and other monitoring and inspection reviews and evaluates data and information relevant to inspection metrics to support governance activities for dashboard reporting

• 3+ years of internal control, regulatory, audit, risk, compliance or relevant work experience within a financial services or technology organization
• Self‑starter, organized, versatile, capable of performing work with minimal management oversight and able to communicate in a clear and concise manner
• Problem solver who can manage through ambiguity
• Detail oriented with an ability to review documentation for accuracy and report on the status of risk reviews
• Proven ability to manage multiple and often…