Stockroom Operations Lead, UGG

About UGGAt UGG, a division Deckers Brands, we exist to transform the lives of our customers and each other by sharing our passion and love for UGG. We’re driven by a clear mission: to bring the UGG brand to life through every interaction and evolve industry ideas by delivering experiences our customers desire. As a member of the Deckers Family, you represent our brands and deliver unique, personalized shopping experiences.

Summary Our Stockroom Operations Leads are critical to the success of our stores. As a Stock Lead, you’re the primary business owner of the stockroom, which means that you oversee the processing, product placement, and transfers of the store. It’s your job to instill the importance of maintaining a stockroom that is safe and efficient so that our customers have the product they want when they want it.

You lead by example to model exceptional stockroom standards and promote a positive and respectful environment. You partner closely with your Store Manager to train and develop all stock associates and empower your team members through encouragement, recognition, feedback.

Description As a Stock Lead, you maintain stockroom area in which all materials and products are received, stored, organized, picked, counted, monitored, and distributed in order to meet the needs of the store. You maintain a neat and orderly stockroom and stock desk while practicing and promoting safety consciousness and security measures to deter theft. You’re responsible for ensuring that all stock processes and policies are understood by your team members and followed at all times.

You strategically plan for new product arrivals and execute necessary adjustments. You receive and verify shipments as they arrive and handle discrepancies so that inventory counts are current and accurate. You’re responsible for handling customer charge sends and store transfers of merchandise between retail locations or distribution centers. You control any damaged merchandise or mis-mate inventory in accordance with company standards.

In order to perform these stock-specific duties, you are responsible for securely maintaining a key to the  your role as a Stock Lead, you understand that your responsibilities extend beyond the back of house. You assist the Store Manager in achieving and exceeding the store’s fiscal business plan by helping to execute sales and productivity plans. You help replenish and display product on the sales floor and organize it according to our Visual Merchandising standards.

When working on the sales floor, provide the best possible customer service in accordance with our Service Training Program, greet customers as they enter the store, direct them to the appropriate products and areas, answer customer questions, and offer current product knowledge. You ensure you’re personally available to customers and can identify and address their needs and questions. You maintain a positive, cheerful attitude with customers and team members and promote the store and brand image in all interactions.

As a Stock Lead, you understand that you are an integral part of a team and cooperate to meet the needs of the business.

Core Competencies As a successful Stock Lead, you know how to:

Ensure the highest level of customer service possible as outlined in our Service Training Program Build engaged and empowered teams through communication and recognition

Communicate effectively with customers, team members, management, and corporate stakeholders

Promote a positive and respectful work environment and respond to problem situations with professionalism

Prioritize brand and product knowledge training in customer interactions

Multi-task in a fast-paced environment

Escalate any special customer requests regarding product or service to management

Think critically to solve problems and approach challenges with agility

Maintain knowledge of current trends and styles

Key Qualifications One (1) to two (2) years of retail store experience preferred.

High School Diploma Excellent verbal and written communication skills and ability to convey the Deckers Brands Vision and Mission to your team members and customers

Excellent team-building…