Receptionist (Part Time

Job Description

Position Title:

Receptionist

Department:
Activities

Reports to:

Patient Relations Director

Category:
Non Exempt

The primary purpose is to provide all personnel and facility contacts with prompt, courteous attention to their requests..

• Attends work as schedules and follows community’s call-off procedures.

• Maintain an accurate resident census by resident name and room number.

• Maintain accurate list of emergency telephone numbers.

• Maintain accurate list of reference telephone numbers.

• Maintain accurate list of key personnel numbers.

• Maintain accurate list of medical staff telephone numbers.

• Utilize a word processing software program accurately.

• Operate the facility paging system.

• Operate the facility telephone system.

• Communicate effectively on the telephone and in person.

• Be neat, clean and appropriately dressed to present an appearance acceptable to residents and the public.

• Receive, sort and distribute mail accurately and timely.

• Handle emergency situations in a calm, effective manner.

• Follow fire and disaster procedures during a drill and actual occurrence.

• Communicate and work cooperatively with all facility staff.

• Screen and direct all incoming calls appropriately.

• Answer all inquiries according to facility release of information policies and procedures.

• Enforce visitation policies and procedures.

• Screen all individuals coming into the facility and exercise good judgement in granting entrance.

• Handle all correspondence assigned.

• Assume accountability for data contained in the employee handbook.

• Assume Quality Assurance duties as assigned.

• Ensure that department computer workstations left unattended are properly logged off or the password protected screen-saver activates within established facility policy guidelines.

• Attends all required training, in-service, and staff meetings.

• Strives to maintain a safe working environment through the prevention of accidents, the preservation of equipment, and the achievement of safe working practices.

• Maintains a positive and professional demeanor toward residents, visitors, families, and co-workers.

• Adheres to all policies and procedures of Spring Hills PASL, LLC.

• Performs other duties as assigned.

Must possess, as a minimum, a high school education or its equivalent. Associates Degree preferred but not required. Experience in Customer Service in the healthcare setting preferred.

Standing (under 1/3), walking (under 1/3), using hands to finger, handle or feel (over 2/3), reach with hands and arms (over 2/3), climb and balance (under 1/3), stoop, kneel (under 1/3), talk or hear (over 2/3), taste or smell (under 1/3). Lifting up to 10 pounds (1/3- 2/3), Up to 25 pounds (under 1/3);
Up to 50 pounds (under 1/3)