Genesys Developer

Genesys Developer

4+ years of hands-on experience in Contact Center technologies with strong expertise in Genesys Cloud IVR development using Architect. Proven capability in IVR design and end-to-end call flow development, including secure flows and AI/bot integrations. Strong hands-on experience across Genesys Cloud CX components, including: IVR, Call Routing, CTI, Agent Desktop, AI & Bots, Dialers, Live Chat, Workforce Management (WFM), Omnichannel configuration and orchestration, Genesys AI services such as IVA and Agentic AI.

Demonstrated experience in migrating legacy or on-premise contact centers to Genesys Cloud CX. Solid experience with Genesys APIs and integrations with third-party systems and CRMs (e.g., Salesforce). Strong understanding of RESTful and SOAP APIs, including JSON and XML payload handling. Hands-on experience in Genesys Cloud enablement, configuration, customization, and operational support. Ability to design, develop, and deliver IVR solutions and conversational bots using Genesys Dialog Engine, Third-party bot platforms such as Google Dialog flow and Amazon Lex.

Requires strong analytical, organizational, and problem-solving skills. Strong communication skills, both verbal and written. Must be able to meet deadlines. Ability to set and maintain high quality work standards. Frequently contributes to the development of new theories and methods. Ensure solutions align with best practices, security standards, and performance expectations. Work across the Genesys product suite including Pure Engage, Pure Cloud, and Genesys Cloud CX.

Lead and execute contact center migrations to Genesys Cloud CX, including configuration, enablement, and post migration support. Design, develop, and maintain IVR and call routing flows using Genesys Architect. Work closely with WFM, Dialer, Recording, and Omnichannel solutions to deliver end to end contact center capabilities.