Seasonal Wine Club Representative Lead

Description

A seasonal, part-time Wine Club Representative Lead job in Woodinville, WA is available at Chateau Ste. Michelle. In this role, you will provide exceptional customer service experiences for Vintage Reserve Club Members and help manage club marketing, reporting, events and strategic planning. We are looking for a high-energy, self-motivated individual with strong project management skills and high detail orientated.

This is a seasonal, part-time hourly role that is eligible for tips. This seasonal opportunity generally runs from May through October, depending on business needs. This role requires availability in the evenings and on weekends to support our Summer Concert Series.

Ste. Michelle Wine Estates is the largest wine company in the Pacific Northwest, and among the largest premium wine companies in the U.S, with roots dating back to 1933. Throughout our 90+ year history, what has remained constant is our unwavering commitment to quality, service to our customers, and connection with our community. We are proud that our award-winning wines farmed in Oregon and Washington are an expression of all the best things about the Pacific Northwest — the spirit of people, the abundance of the land, and the excellence-driven culture.

Our distinctive portfolio of wines, including Chateau Ste. Michelle, 14 Hands, Columbia Crest, Erath, A to Z Wineworks, REX HILL, Intrinsic, Liquid Light, Northstar, and Spring Valley Vineyard, are enjoyed across the U.S. and distributed in over 100 countries.

Wine Club Representative Lead job responsibilities include:

• Act as a representative for the wine club to assist members.
• Provide front line customer service to wine club members, to include serving wine and all related service and backbar duties.
• Proactively “upsell” wine club members, grasping every opportunity to add to existing allocation based on club member’s preferences.
• Assist with the supervision of the Club team to create outstanding guest experiences.
• Create positive guest experiences through ongoing staff support and development.
• Provide clear direction and support to staff regarding department initiatives and programs.
• Assist in developing and executing innovative strategies of forward thinking for wine club membership.
• Keep informed on daily happenings regarding the Club and Tasting Room and help keep team up to speed on changes, events, promotions, and special tours/tastings.
• Assist in the planning & coordination of club events.
• Respond to in-bound phone calls and e-mails and make out-bound phone calls related to general customer inquiries.
• Manage and support proper execution of all aspects of Wine Club operations, including customer engagement experiences, opening/closing procedures, inventory management, financial accountability and personnel management.
• Variety of data entry responsibilities to support the wine club.
• Researching and resolving routine customer service inquiries or problems.
• Work with management with the effective, tactful and professional enforcement of various winery policies regarding guest use of the facility.
• Operate POS/registers to sell wine, merchandise, wine club memberships and to collect wine tasting fees as needed.
• Troubleshoot POS and problem orders to resolve issues effectively.
• Always utilize proper safety and sanitation techniques (i.e., handcart, lifting, glass handling, cleaning/sanitizing protocols etc.).
• Maintain a clean and sanitary work environment in accordance with state and company guidelines.
• Assist with fulfillment of wine club and eCommerce orders as necessary, including pulling, packing and processing wine orders for delivery, as well as curbside pickup.
• Assist with the set-up, execution/service, and breakdown of special events as requested.
• Perform other related duties requested.

Physical Requirements:

• Able to lift and carry up to 50 pounds.
• Stand and walk for extended periods of time.

Position Requirements:

• Must be at least 21 years of age with a high school diploma or equivalent.
• MAST 12 Class Permit and Food Handler’s Permit required.
• Outstanding customer service skills and a minimum of three (3) or more years of customer service experience required…