Service Coordinator Job Woodinville area,Washington USA,Customer Service/HelpDesk

Company Summary

Since 1971 Whitney Equipment Company has been the premier process sales organization in the Northwest. Whitney Equipment has a proven history of providing innovative and reliable solutions from industry leading manufacturers of municipal and industrial process equipment. With a staff of over 50 employees, our unique turn-key approach to the market provides superior customer support through account management, engineering design, and after-market service.

Being proactively involved during all stages of a project's life cycle from conception, design, completion, and into post-sale support allows WECI to provide the best solutions and products to meet both the application and customer needs and requirements.

Company Summary

Position Summary

The Service Coordinator manages repair services with the shop, communication, and workflow between customers, technicians, and internal departments. This role supports productivity, customer satisfaction, and accurate documentation across all service activities.

Key Duties And Essential Functions Customer & Service Request Management

Serve as the primary contact for service, warranty, and parts inquiries.
Respond to customer requests via phone, email, and in-person.
Create, track service requests, and work orders.
Provide customers with updates on scheduling, job progress, and completion timelines.
Follow up with customers after a job is complete for customer satisfaction.

Scheduling & Dispatch

Work with the Scheduler to coordinate deliveries, pickup and recommissioning of customer equipment.

Parts, Inventory & Purchasing

Prepare quotes for the shop repairs and replacement parts, including new replacement pumps.
Manage inventory levels for shop and trucks.
Issue purchase orders for outside process work, replacement parts and pumps, and other shop equipment.
Track incoming parts to ensure timely delivery of scheduled jobs.
Work with vendors to mitigate/understand delays in delivery.

Administrative & Documentation

Maintain accurate records.
Assist with billing, invoicing, credit memos, and accounting coordination.
Support annual inventory counts and administrative tasks as assigned.

Cross-Department Coordination

Collaborate with service managers, project leaders, and sales teams.
Ensure shop technicians have required parts, and documentation for jobs.
Identify and support improvements to service workflows.

Supervisory Responsibilities

NONE

Required Qualifications

High School Diploma
1-2 years of experience in Inside Sales or a customer-facing role
Experience with Office 365
Experience with CRM Software
Excellent verbal and written communication skills
Strong organizational and time management skills
Strong attention to detail

Preferred Qualifications

Business or Technical degree preferred
5+ years of experience in Inside Sales or customer-facing role
Math Skills with Percentages
Experience in a machine shop or mechanical/industrial service environment
Strong mechanical aptitude and understanding of repair shop flow

Physical Demands PHYSICAL DEMANDS AND WORK ENVIRONMENT:

Sitting for Long Periods:
This role typically involves extended periods of sitting at a desk, working on a computer, and speaking on the phone. This sedentary nature can occasionally lead to discomfort or strain, especially if ergonomic considerations aren't addressed.
Use of Hands and Fingers:
Frequent use of hands and fingers is required for typing, using a computer mouse, and handling paperwork. Fast and accurate data entry skills are often needed.
Visual Strain:
Significant screen time is common in inside sales roles, which may lead to eye strain. Regular breaks are encouraged to reduce this strain.
Talking and Hearing:
This role spends a lot of time on the phone with clients or team members, requiring clear and effective verbal communication.…