Venue Event Staff Supervisor - Chateau Ste Michelle Amphitheatre

About Live Nation Entertainment

Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders:
Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 620 million tickets sold annually and approximately 10,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world, promoting more than 50,000 events annually for nearly 7,000 artists in 40+ countries. Live Nation Media & Sponsorship creates strategic music marketing programs that connect more than 1,200 sponsors with the 145 million fans that attend Live Nation Entertainment events each year.

The Event Staff Supervisor is a working supervisor who is responsible for supervising and coordinating the activities of the Event Staff at Chateau Ste Michelle Amphitheatre. Duties may also include management functions under the direction of the Operations Manager and the Guest Experience Manager.

• Work through and correct guest concerns and complaints regarding security and customer service‑related situations
• Follow up with Security and Event Staff teams to ensure that service standards are met
• Perform opening, running, and closing duties according to Live Nation policy
• Inform guests of venue amenities and make recommendations
• Maintain line of sight/atmosphere control by circulating through the work area and reporting any issues encountered
• Keep current on all Standard Operating Procedures and be able to effectively communicate them to team members
• Create pre‑shift sheets and relay information from management directly to staff
• Ensure responsible alcohol service per Responsible Alcohol Service training and Live Nation alcohol policies
• Communicate to Manager on Duty (M.O.D.) any issues that guests or team members may have
• Work with the M.O.D. to resolve any and all guest issues, consulting or involving management if the situation escalates
• On an ongoing basis lead and train staff, including assisting in staffing positions to ensure that all staff members are well‑informed on event‑specific details
• Coordinate team rest periods in accordance with state and local law and help find coverage
• Show CARE by participating in the venue’s sustainability program which could include implementing programs that conserve resources/prevent waste such as sorting waste, collecting recycling, and educating fans about our efforts
• Partner with fellow band members at the end of the show to close the venue – this may include collecting recyclables from the lawn and/or reserved section, picking up and properly storing event equipment such as lawn chairs, barricades, etc.
• Other tasks as assigned by the Guest Experience Manager and Operations Manager

• High School Diploma or equivalent
• Familiar with Microsoft Office Suite
• Attention to detail, quality and accuracy
• Strong relationship building and communication skills
• Ability to work independently
• Excellent verbal and written communication skills
• Position requires constant walking, climbing stairs, lifting and carrying 50 lbs.+, and occasional sitting

Live Nation strongly supports equal employment opportunity for all applicants regardless of age, ancestry, color, religious creed, family and medical care leave, mental or physical disability, marital status, domestic partner status, medical condition, genetic information, military and veteran status, political affiliation, national origin, citizenship, race, sex (including pregnancy, childbirth, breastfeeding and related medical conditions), gender identity, gender expression, sexual orientation, intersectionality, or any other basis protected by applicable law.

We will consider qualified applicants with criminal histories in a manner consistent with the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance, the California Fair Chance Act, and other similar laws. We also afford equal employment opportunities to qualified individuals with disabilities and will make reasonable accommodations. Applicants are encouraged to identify…