IT Support Specialist

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Free food & snacks
• Health insurance
• Paid time off
• Parental leave
• Training & development
• Vision insurance
• Wellness resources

Location:

HQ is in Bothell, WA Pay Range: $30 - $35 per hour DOE

We are seeking an IT Support Specialist to provide technical support and troubleshooting for our employees and systems. This role is responsible for resolving hardware, software, and network issues while delivering responsive, high-quality customer service. The ideal candidate is detail-oriented, solutions-focused, and comfortable supporting a variety of technologies.

Be part of a company with over 50 years of experience protecting homes and families in the greater Seattle area.

Make a difference every day by helping homeowners prevent rodent infestations.

Enjoy a positive team culture, complete with robust benefits and ongoing training.

• Monitor assigned email inboxes and internal communication platforms (including Microsoft Teams) for updates, instructions, and action items.
• Partner closely with onboarding teams, hiring managers, vendors, and other stakeholders to plan and execute successful hires, system migrations, and IT deployments.
• Conduct IT onboarding and training sessions for new hires as needed.
• Perform site assessments to determine hardware, software, networking, and peripheral requirements for new or existing facilities.
• Ensure all IT equipment, hardware, software, and voice/data services are ordered, configured, shipped, installed, tested, and functioning as expected.
• Track and maintain accurate records of all IT assets, including shipping and receiving of equipment.
• Serve as the escalation point of contact for application issues with vendors.
• Install, configure, and support hardware and software across network infrastructure devices.
• Gather requirements from end users to diagnose issues and recommend appropriate technical solutions.
• Install and maintain antivirus software, ensuring virus definitions are current.
• Perform server administration and support, including Active Directory, Microsoft 365, print services, DNS, and DHCP.
• Conduct preventative maintenance by verifying patches, updates, and system health for servers and workstations.
• Create and maintain technical documentation, procedures, and processes.
• Participate as a member of the Help Desk team, providing day-to-day customer service and end-user support.
• Respond to and resolve incoming service desk tickets via phone, web portal, and email in a timely and professional manner.
• Triage service queues and prioritize incidents and requests according to defined SLAs and standard workflows.
• Utilize established tools and processes to manage daily workload efficiently.
• Perform other duties as needed.

• Strong technical experience with Windows, Android, iOS-based end user devices, networking, printing, phone systems and application software configuration, installation, testing, maintenance, and support.
• Specific experience with Windows 11, Meraki networking, Dell computers, Windows Server OS, printers, and conference room/AV equipment.
• Experience configuring, troubleshooting, and repairing network equipment, Windows servers and workstations, and Active Directory.
• Proven track record of deploying and supporting technology.
• Ability to train end users.
• Ability to multi-task and balance multiple competing demands.
• Self-starter with the ability to work independently and with minimal day to day supervision.
• Experience administering Office
  365 accounts and provisioning/supporting Azure/AWS cloud environments.

• Comprehensive Benefits Package:
  Medical, dental, vision, and life insurance.
• 401(k) with Company Match:
  Plan for your future with our retirement program.
• Paid Time Off: 80 hours per year accrued from day one, plus 8 paid holidays.
• Free Food & Drinks:
  Access to our in-office pantry and fridge stocked with snacks and beverages.
• Ongoing Training:
  Ongoing training supplied by the company.
• Supportive Team Environment:
  Access to an Employee Assistance Program to support your wellbeing.

Join Our Team! Apply today and take the next step in your career!