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Help Desk Lead & Escalation Expert - Windows, O365, VMware
Job in
Woodland Park, Teller County, Colorado, 80863, USA
Listed on 2026-07-27
Listing for:
SNI Technology
Full Time
position Listed on 2026-07-27
Job specializations:
-
IT/Tech
HelpDesk/Support, IT Support
Job Description & How to Apply Below
SNI Technology in Woodland Park, CO is seeking an experienced lead IT support professional to oversee deskside and help desk operations. You will mentor teammates, own escalation paths, and ensure timely resolution of complex tickets.
The ideal candidate has 7+ years in support, 3+ years in a lead role or Tier III escalation, and hands-on experience with Connect Wise, Service Now, Zendesk, Windows 10/11, Office 365, and VMware.
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