Woodland Branch - Member Service Specialist II; Part-Time

Woodland Branch - Member Service Specialist II (Part-Time)

1801 E Gibson Rd, Woodland, CA 95776, USA

Posted Tuesday, September 8, 2026 at 10:00 AM

Job Title: Member Service Specialist II
Status: Non-exempt
Reports to: Associate Branch Manager
Department: Woodland Branch
Job Code: 2201
Pay Range: $22.00 Hourly
WHO WE ARE:
Golden 1 Credit Union is among the top credit unions in the country. As a member-owned, not-for-profit cooperative, Golden 1 is guided by the credit union philosophy of “people helping people.” We are committed to empowering our members and uplifting our communities as we create a more equitable and financially inclusive California. We welcome all who embrace our Core Values.

WHO YOU ARE:
At Golden 1, we believe in investing in our people. When you join our branch team, you’re not just starting a job – you’re building a career. We prioritize internal promotions, professional development, and ongoing training to help grow and succeed.

You’ll have an opportunity to build meaningful relations with members, provide trusted financial guidance, and make a real impact in your community. If you’re passionate about service, growth and making a difference, we’d love to have you on our team!

• Processes and audits financial transactions including deposits, withdrawals, transfers, payments and general ledger entries while maintaining a cash drawer.
• Provides Golden 1 services to member, including but not limited to cashier’s checks, money orders, savings bonds, wire transfers and transactions, additional sub-shares, and debit card issuance.
• Assess members needs while processing transactions.
• Identifies opportunities to help members relative to Golden 1 product or service offerings and documents in EnAct system.
• Identifies and report fraudulent activity to management and Financial Investigations dept., in accordance with current procedures to prevent potential loss to the credit union.
• Assists in the proper operation of the ATM and Teller Cash Dispenser Units including, but not limited to, replacing receipt cartridge, clearing a blockage, etc.
• Assists MSS III and above with open and close responsibilities, as needed.
• Activates alarm.
• Verifies signature cards in ECM (Enterprise Content Management).
• Check acceptance approval within assigned limits.
• Ensures confidentiality of all member and credit union information.
• Maintains current knowledge of all Golden 1 products and services, as well as of policies and procedures for teller functions.
• Performs additional responsibilities essential to the operations of the branch (TCR, SBO, Safe deposit box, etc...), as needed.
• Opens deposit and specialty accounts (e.g., Roth IRA) and identifies members’ financial service needs to ensure members are provided with meaningful financial solutions.
• Mentors and advises MSSIs.
• Engages in consultative dialogue with members to identify current and future financial needs and documents in EnAct system.
• Enroll members in the different channels that Golden 1 uses: online, mobile, etc.
• Refer lending needs to MSS III and/or business partner.
• Maintain a thorough understanding of state and federal laws and regulations related to credit union compliance including bank secrecy and anti-money laundering laws appropriate to the position.

QUALIFICIATIONS AND PREFERENCES:

• H.S. Diploma or General Education Degree (GED) required
• 1+ years year of prior experience in a cash handling service oriented role required
• 6+ months as a Member Service Specialist I or teller role at Golden 1 or another financial institution preferred

Golden 1 Credit Union provides its employees a market-competitive and internally equitable total rewards compensation package through a variety of programs. These programs are designed to…