Technical Support Specialist

Overview

The County of Yolo is recruiting to fill one regular, full-time position in the class of Technical Support Specialist I in the Innovation and Technology Services Department.

The vacancy assists in the coordination, operation, and training of the countywide Information Services effort; assists in planning, designing, and organizing the operation of Information Technology systems and office automation products; and performs other related duties as required.

The ideal candidate has strong technical and customer service skills in an enterprise IT environment, with hands-on experience providing front-line support for end users. This position requires the ability to diagnose and resolve hardware, software, and account-related issues; support desktops, laptops, mobile devices, and common business applications; and accurately document and track work through a service management system. The ideal candidate has a positive, customer service–oriented attitude, works collaboratively in a team environment, and communicates technical concepts clearly and effectively to non-technical users.

This candidate models The Yolo Way by demonstrating the County’s core values in support of the overall mission:
Making a difference in the lives of Yolo County residents by enhancing the quality of life of our community. Visit the Yolo County website to learn more.

Interested applicants should submit a County of Yolo online employment application with attached verification of education / certification documents and complete responses to the required supplemental questions, by the listed closing date. For additional important and detailed information, see the Application & Selection Process section of this job announcement.

The minimum qualifications required for a candidate to proceed in the selection process are as follows:

• Sixty (60) semester units or ninety (90) quarter units, with major course work in computer science, management information systems, business or public administration or a related field, from an accredited college or university;
• OR Completion of a certificate program in computer science or a closely related field AND two (2) years of technical experience in information technology systems;
• OR Any combination of experience and education equaling four (4) years experience in information technology systems.

License: Positions in this classification require incumbents to possess and maintain a valid California driver’s license, Class C or higher, to carry out job-related duties. Individuals who do not meet this requirement due to a physical or mental disability may request a reasonable accommodation.

Verification of education or certification documentation must be submitted (uploaded / attached) with the online application. See the Application & Selection Process section of this job announcement for details.

It is highly recommended that you print this job bulletin for future reference. Application information must be current, concise, related to the requirements in this job announcement. Your application should highlight all relevant education, training, and experience, and clearly indicate how you meet the minimum qualifications for the position as of the date of your submission. See the Employment Standards section of this job announcement for a list of minimum qualifications.

Incomplete applications will be disqualified. A resume may be included with your application; however, it will not substitute for the information requested on the application. Ensure that relevant information to be considered in the screening for minimum qualifications step is included within the online application system fields. Additionally, verification of education / certification, and responses to the supplemental questions must be included with your submission, as detailed below.

• By uploading / attaching to the online application
• By e-mail to jobs
• By fax to
• By hand-delivery to 625 Court Street, Room 101, Woodland, CA 95695. Office hours are Monday through Friday, 8:00 AM to 5:00 PM.

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