IT Help Desk Support

USTECH is a global firm providing a wide‑range of talent on‑demand and total workforce solutions.
Our 24x7 global service delivery drives time and cost out of any recruiting and staffing process (15‑30% cost reduction in most cases) across all of our services and solutions, providing you with the talent you need on‑demand when, where and how you need it.

Job Title :
Technician, Information Systems / IT Help Desk Support
Location :
Woodland Hills , CA 91367
Duration :
One year project

Job  : 14958

Qualifications:

• High School Diploma (or equivalent) with additional education preferred.
• IT Help Desk Support experience (application & hardware support). Technical Training &
  
  Certifications:
  
  Client Certifications.

Responsibilities:

• Daily support of network and workstation printers
• Responds to customer support requests and ensures that they are resolved quickly, accurately, and professionally.
• Escalates problems to a technician as necessary
• Keeps the customer up to date on the progress of problem resolution
• Provides end users with detailed remote access knowledge and documents complete trouble shooting information
• Provides regular account updates, to include information on fleet status and performance, to the Printer Fleet Manager or Integrated Account Manager
• Responsible for on‑site hardware & consumables inventory
• Responsible for printer procurement as required by the customer
• Responsible for printer hot swap inventory
• Documents and reports all fleet meter reads. Maintains printer fleet tools/databases.

All your information will be kept confidential according to EEO guidelines.