Technical Support Engineer

ABOUT US:

WECO - A Duravant Company With over 30 years of optical color and sorting expertise, California-based WECO (Woodside Electronics Corporation) is a world leader in our industry. We have been designing, manufacturing and servicing electronic sorters for more than three decades, and thousands of our units are deployed worldwide. WECO equipment serves several fruit and nut processing sectors: tomato sorting on the harvester, walnut and pecan line sorting and drying, hops kiln moisture monitoring, and small fruit sorting of blueberries, cranberries, olives, coffee cherries and wine grapes.

Position Summary:

As the Technical Support Engineer you will provides advanced technical support to field service technicians and customers for our optical and x-ray processing equipment. This role serves as the primary escalation point for complex technical issues, utilizing electrical, controls, networking, and software troubleshooting expertise, along with general mechanical troubleshooting capability.

This role acts as a key technical liaison between Service, Engineering, Software Engineering, and R&D to ensure effective communication regarding product issues, field performance, and serviceability of new and existing equipment. The focus is on supporting successful product implementation, service readiness, and continuous improvement of installed equipment in the field.

What You Will Do:

Provide technical support to customers and field service teams via phone, email, remote connections, and case management systems

Diagnose and resolve complex equipment issues involving electrical, controls, networking, software, and general mechanical systems

Serve as 3rd-level escalation point for unresolved field service issues

Coordinate resolution of customer issues by engaging Service, Engineering, Software Engineering, and R&D resources

Support field service teams with troubleshooting guidance, remote diagnostics, and system configuration support

Conduct field visits as needed to support critical issues and gain equipment insight

Provide equipment performance and reliability feedback to Engineering and Quality teams

Support commissioning, start-up, and field service activities in coordination with Engineering Assist with field modifications, software updates, and technical changes to installed equipment

Provide after-hours technical support on a rotating schedule

Support training of service personnel on equipment operation, troubleshooting, maintenance, and system connectivity

Support New Product Introduction (NPI) and service readiness activities

Develop and maintain technical documentation, service procedures, troubleshooting guides, and configuration records

Ensure clear communication and documentation for technical escalations across functions

Promote safe working practices in accordance with company and customer requirements

Support other operating companies as needed based on business requirements

Travel:

Up to 50% travel required, both domestic and international

Position Specific

Competencies:

Strong analytical and problem-solving ability

Strong written and verbal communication skills

Strong customer service orientation and escalation management capability

Ability to communicate technical concepts clearly across functions

Ability to work cross-functionally in a global technical environment

Adaptability in a fast-paced service environment

What

You Will Have:

Associate or Bachelor’s degree in Electronics, Automation, Software Engineering, Electrical Engineering, or equivalent experience

Minimum 3–5 years of progressively responsible experience supporting industrial or automated equipment

Strong electrical and automation troubleshooting background required

General mechanical aptitude preferred

Experience with PLC systems (TwinCAT, Beckhoff, or similar preferred)
Exposure to software diagnostics, configuration, scripting, networking, or remote connectivity support is a plus

Experience with optical vision systems and/or X-ray inspection systems preferred but not required

Experience with Office 365, CRM, ERP, and remote support systems

Bilingual - Spanish Must be at least 21 years of age, possess a valid driver’s license, have a good driving…