Operations Admin Assistant

Working Hours
Monday to Friday, 8:30 AM – 6:00 PM

Work Location:
Woodlands

Salary
SGD 2,500 - 3,100 per month (depending on experience)

We are looking for an Operations Assistant to support the day-to-day operational and administrative functions of the company. This role ensures smooth coordination of service, maintenance, and installation activities through effective documentation, scheduling, customer communication, and operational support.

Administration & Documentation

• Prepare service reports, quotations, job completion documents, and related operational paperwork
• Maintain accurate records of client contracts, equipment listings, and service history
• Perform filing, data entry, and system updates to ensure up-to-date operational records

Communication, Customer Service & Payment Follow-up

• Handle client enquiries and coordinate with internal teams to ensure prompt resolution
• Follow up on outstanding invoices and liaise with clients regarding payment status
• Coordinate with the accounts team to support timely collection of payments
• Support customer satisfaction through effective scheduling, coordination, and follow-ups

Scheduling & Coordination

• Plan and schedule daily and weekly work assignments for technicians and project teams
• Coordinate service, maintenance, and installation appointments with clients
• Monitor job progress and provide timely updates to management

Contract Renewal & Client Support

• Track contract expiry dates and prepare contract renewal documentation
• Liaise with clients regarding contract renewals and follow up on confirmations
• Assist in preparing proposals for recurring maintenance and service contracts

Operational Support

• Ensure compliance with company procedures, safety standards, and regulatory requirements
• Provide administrative and operational support to the Head of Operations and operations team

• Experience in an administrative or operations role, preferably within a technical, engineering, or service-based environment
• Comfortable handling documentation, scheduling, and coordination tasks
• Good communication and interpersonal skills to liaise with clients, technicians, and internal stakeholders
• Proficient in Microsoft Office and basic administrative systems
• Able to work independently and manage multiple tasks effectively