Software Asset Management Specialist

Description

Position
Overview

We are seeking a skilled and detail-oriented Software Asset Management (SAM) Specialist to support the management and governance of enterprise software assets. This role plays a critical part in ensuring software license compliance, cost efficiency, and audit readiness across the organization. The ideal candidate brings hands‑on experience with Service Now SAM Pro, a strong analytical mindset, and the ability to work collaboratively across IT, Finance, Procurement, and Risk Management teams.

Work
Location: On‑Site — Woodlawn, MD (5 days/week)

Clearance
Requirement: Must be able to obtain and maintain a Public Trust clearance

Education &
Experience: Master’s + 5 years | Bachelor’s + 7 years | 13 years in lieu of degree

• Provide assistance in managing the full end‑to‑end Software Asset Management (SAM) lifecycle, including procurement, deployment, maintenance, utilization tracking, and retirement of enterprise software assets.
• Utilize Service Now SAM Pro to track software installations, monitor license compliance, manage entitlements, and optimize software usage across the enterprise.
• Track software entitlements, monitor license usage, and conduct internal audits to ensure ongoing compliance and cost efficiency.
• Perform in‑depth data analysis within Service Now to provide clear visibility into software usage trends and compliance status.
• Compile and analyze financial, contractual, and inventory data to support enterprise IT asset lifecycle management and decision‑making.
• Recommend and help enforce SAM policies and standard operating procedures to ensure software compliance and mitigate audit risk.
• Respond to internal and external audit requests; investigate licensing discrepancies and drive resolution of compliance issues.
• Support onboarding of new enterprise software titles into Service Now SAM Pro, including requirements gathering, stakeholder interviews, and technical/business documentation.
• Collect, analyze, and maintain data on software usage, versioning, contract end dates, and license terms to ensure accurate and up‑to‑date asset tracking.
• Identify redundant or overlapping software titles through data consolidation efforts; provide summaries and actionable recommendations to the integration team.
• Assist in developing strategies for software consolidation, licensing compliance improvement, and enterprise cost reduction initiatives.
• Analyze business processes, data flows, and operational reporting to surface improvement opportunities within the SAM program.
• Support system testing, defect resolution, and platform enhancements within the Service Now SAM environment.
• Develop and maintain documentation, reports, and process improvement artifacts to support program maturity and knowledge transfer.

• ITIL Foundation or higher certification.
• Governance, audit, or risk management certifications (e.g., CGEIT, CRISC, ISO 19770).
• Experience with SAM automation workflows and Service Now platform integrations.
• Background in software consolidation analysis and license optimization strategy.

• SAM Lifecycle Management — end‑to‑end asset tracking from procurement through retirement.
• Service Now SAM/HAM Pro — proficient platform use for compliance tracking and operational reporting.
• License Compliance & Audit Support — proactive entitlement reconciliation and discrepancy resolution.
• Data Analysis & Reporting — ability to translate raw asset data into actionable insights and executive‑level summaries.
• Process Documentation — developing clear, maintainable SOPs, reports, and governance artifacts.
• Stakeholder Collaboration — effective cross‑functional communication with IT, Finance, Security, and Procurement teams.

• 5+
  years
  of
  experience
  with
  enterprise‑wide
  Software
  Asset Management.
• 3+
  years
  of
  hands‑on
  experience
  with
  Service Now
  SAM
  Pro
  and
  Hardware
  Asset
  Management (HAM
  Pro)
  implementations.
• Solid knowledge of enterprise software licensing models, contract management, and asset lifecycle processes.
• Familiarity with asset data normalization, catalog management, work spaces, and compliance dashboards in Service Now.
• Strong analytical skills with high attention to detail in data management and reporting.
• Experience building and maturing enterprise IT Asset governance programs.
• Excellent written and verbal communication skills; strong problem‑solving ability with the capacity to engage stakeholders at all levels.
• Proficiency in Microsoft Excel and enterprise reporting tools.
• Self‑starter with a proactive, detail‑oriented work ethic; ability to manage multiple priorities independently.
• Ability to obtain and maintain a Public Trust clearance.
• Willingness to work on‑site in Woodlawn, MD five days per week.