Verint System Administrator

Verint System Administrator

Location: Hybrid in Woodlawn, MD

Salary Range: $,000 annually. Factors influencing pay within this range include geography, market demand, skills, education, experience, and other qualifications of the successful candidate.

• Lead efforts launching Verint's Desktop and Process Analytics, Request Management, and Automated Quality Management modules within the WFO solution.
• Administer system components like recording, integrations, monitoring and workflow.
• Perform maintenance activities related to the WFO software.
• Troubleshoot issues with the Verint WFO application.
• Work with the Verint application administrator and the middleware, server, networking and database teams.
• Manage plans to deliver use cases as well as key metrics for active management and governance.
• Identify and enforce key administrative activities, including establishing peer review process, designing, testing and validation of new rules/use cases, and maintaining appropriate reference and change log and outage documentation.
• Support creation and design of rules to accomplish new use cases, and execute on required testing.
• Effectively monitor and report on the overall health status of the WFO.
• Effectively partner with operational teams for change management, culture change as well as compliance to the delivered/implemented solution. Monitoring of identified key performance indicators to ensure project is delivering intended benefits and that defined process is being followed.
• Excellent vendor management skills and relationship with Verint managed services.
• Other duties as assigned.

• Verint experience (minimum 5+ years). Must have outstanding technical knowledge of Verint WFM v15.x.
• 5+ years of systems administration or systems engineering experience. 5+ years of working with Microsoft Server administration.
• Relentless drive for results.
• Bachelor's degree or 5+ years equivalent work experience.
• Logical thinker with strong analytical, problem-solving and decision-making skills.
• Demonstrated ability to collaborate and ability to develop and maintain effective relationships with individuals at various levels.
• Business Analysis skills and knowledge of WFM business features so you can work with WFM users to understand their requirements and issues.
• Ability to identify issues and opportunities and develop solutions with little oversight.
• Ability to work with a high sense of urgency.
• Advanced Excel and SQL knowledge required with SSRS experience. Microsoft report builder is also a must.
• Knowledge of the following: SQL server database and SQL Server Reporting Services;
  Internet Information Services (IIS) and Web logic;
  Group Policy Object (GPO) management and Domain Account management;
  Systems Management (SMS) push packages.
• Plus:
  Verint Enterprise Administrator Training, Verint Enterprise Recorder Training (Certificates for proof).

• US Citizen or Green card holder
• Willing and able to obtain and maintain Public Trust Clearance
• Must meet updated : https://(Use the "Apply for this Job" box below).-documents
• If you do not currently meet the  outlined, you must be willing and able to update your current forms of  a timely manner to complete the suitability process successfully.

We offer competitive benefits package including paid time off, healthcare benefits, supplemental benefits, 401k including an employer match, discount perks, rewards, and more.

We invest in our employees – Every employee is eligible for education reimbursement for certifications, degrees, or professional development. Reimbursement amounts may fluctuate due to IRS limitations. We want you to grow as an expert and a leader and offer flexibility for you to take a course, complete a certification, or other professional growth and networking.

We are committed to supporting your curiosity and sustaining a culture that prioritizes commitment to continuous professional development.

We work hard; we play hard. Kentro is committed to incorporating fun into every day. We dedicate funds for activities – virtual and in-person – e.g., we…