Senior ServiceNow Developer

Type of

Requisition :
Regular Clearance Level Must Currently Possess:
None Clearance Level Must Be Able to Obtain:
None Public Trust/Other

Required:

NACI (T1) Job Family:
Software Engineering

Job Qualifications:

Skills:

Service Now AI Search, Service Now Discovery, Service Now IT Service Management (ITSM), Service Now Now Assist, Service Now Platform

Certifications:

None

Experience:

6 + years of related experience US Citizenship

Required:

No

Job Description:

We are GDIT. As a leading IT and mission services provider for the government, we empower organizations to realize their potential. At GDIT, you can own your opportunity to make an impact by transforming obstacles into innovative solutions. We are currently seeking a Senior Service Now Developer to join our team supporting the Centers for Medicare & Medicaid Services (CMS). CMS has a strong focus on innovation, automation, and leveraging the full potential of the Service Now platform.

If you possess strong technical skills and a passion for continuous learning, this role might be a great match for you.

As a Senior Service Now Developer, you’ll design and build innovative solutions while ensuring system reliability and efficiency.

• Develop, configure, and customize Service Now applications, ensuring best practices in workflows, integrations, automations, access controls, the Service Catalog, and more.
• Collaborate closely with cross-functional teams to design, develop, test, and deploy solutions that meet business needs.
• Build and maintain integrations between Service Now and other applications using REST APIs, SOAP APIs, Integration Hub, and other methods.
• Utilize AI developer tools (such as Service Now SDK, Fluent, or similar tools) to accelerate the delivery of JavaScript, Service Now scripts (Business Rules, Script Includes), and configurations.
• Participate in code reviews to uphold high standards of code quality and facilitate knowledge sharing.
• Troubleshoot and ensure system reliability through robust design, comprehensive testing, and responsiveness to any issues.
• Create and maintain clear, detailed technical documentation for applications, APIs, and processes.
• Stay updated on emerging trends and advancements in Service Now to recommend and implement innovative system improvements.

• 6+ years of full software development lifecycle (SDLC) experience with a strong emphasis on JavaScript.
• Proven experience as a developer outside the Service Now platform, with exceptional analytical and problem-solving skills.
• Expertise in advanced Service Now development, including:
  Business Rules, Client Scripts, Script Includes, UI Policies, UI Actions, and UI Pages.
• Workflow, Flow Designer, Integration Hub, Reporting, Database Views, and Performance Analytics.
• AI Control Tower, Now Assist Skill Kit, Virtual Agent, AI Search.
• Advanced testing using Automated Test Framework (ATF).
• Proven experience in designing, building, and troubleshooting integrations between Service Now and external systems, including experience with REST APIs, SOAP APIs, Integration Hub, and authentication methods such as OAuth and Basic Auth.
• Hands-on experience configuring and managing Now Assist applications (e.g., Now Assist for ITSM, HRSD, CSM, or Creator).
• Strong communication skills with a focus on collaboration, clarity, and self-awareness.
• Ability to effectively manage multiple assignments with shifting priorities.
• Self-motivated individual eager to learn and share knowledge on Service Now capabilities and best practices.
• Experience working on Agile/Scrum project teams.

• Bachelor’s degree in Computer Science, Software Engineering, or equivalent experience.
• Certified Application Developer (CAD) on a recent Service Now…