Office Coordinator

Description

The Office Coordinator supports the day‑to‑day administrative operations of the home‑health agency and coordinates the patient intake and admissions process. This role serves as a primary point of contact for referrals, patients, families, and internal teams to ensure timely, accurate, and compliant admissions. The Office Coordinator plays a critical role in maintaining efficient office workflows, accurate documentation, and high levels of customer service.

This role assists in ensuring that there is consistent adherence to agency policies and regulatory requirements.

• Provide administrative and clerical support to ensure efficient daily office operations.
• Coordinate therapy referrals, communication, and documentation between therapists/therapy agencies and Dover Home Health.
• Ensure all clinical documentation is completed accurately and timely.
• Assist the BOM with all matters associated with billing.
• Coordinate office activities, communications, and documentation to support home health operations.
• Coordinate requisition for medical supplies.
• Maintain accurate and complete records in accordance with agency policies and regulatory requirements.
• Answer and route phone calls, respond to inquiries, and serve as a professional point of contact between employees, patients, and/or families.
• Assist with scheduling coordination and administrative tracking as needed to support operational needs.
• Prepare, process, and distribute correspondence, forms, and other administrative documents.
• Support compliance efforts by following established procedures and assisting with audits, surveys, and internal reviews as requested.
• Communicate effectively with clinical, billing, and administrative staff to resolve routine issues and ensure timely follow‑up.
• Maintain office supplies, equipment, and general organization of the work environment.
• Protect the confidentiality of patient and agency information at all times.
• Other duties as assigned.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities required.

• High School Diploma or equivalent required.
• Associate’s Degree in healthcare administration, business, or related field preferred.
• 1‑3 years of experience in home health and/or hospice intake, admissions, or healthcare office administration strongly preferred.
• Experience with insurance verification and authorization processes preferred.
• Working knowledge of home health and hospice intake processes and payer requirements strongly preferred.
• Familiarity with EMR systems and Microsoft Office Suite.
• Strong organization and time‑management skills required.
• Excellent written and verbal communication skills with strong attention to detail.
• Ability to manage multiple priorities in a fast‑paced environment.
• Commitment to Dover Health’s mission and values.

• This position may involve a range of physical activities, including those outlined in the Essential Duties, but is not limited to them.
• Frequent travel within assigned service area is required.
• While performing the duties of this job, the employee is occasionally required to stand for extended periods of time, move, communicate, and identify written information. The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl and lift and/or move up to fifty (50) pounds independently, and occasionally lift and/or move up to two hundred (200) pounds with assistance.
• Work for this position is performed in patient homes, care settings/facilities, and office settings. This position will have to navigate through a variety of different settings to provide care.
• There is exposure to varied home environments and potential infectious conditions.
• Must comply with all Dover Health health and safety requirements.
• This role involves actively participating in all staff activities aimed at fostering teamwork, unity, and morale. The individual will contribute as a collaborative team player, working alongside colleagues to create a supportive and cohesive work…