Administrative Assistant I​/Returns Representative

Overview

Job Title: Returns Representative I / Administrative Assistant I

Location: Woodridge IL 60517

Duration: 6 months

Schedule: Monday - Friday 8 AM - 5 PM

The Returns Representative I is responsible for accurately handling returns processes to ensure ultimate internal and external customer satisfaction along with maintaining accurate recordings.

• Processes RA Vendor Debit Authorization Report by verifying each return to vendor via tracing through UPS and other common carriers
• Follows up on return of RAs updated before the actual return
• Follows up on pending authorizations in a timely manner
• Run reports to create new quality notifications and submit authorization forms to vendors daily
• Update quality notifications with vendor return authorizations
• Non-Stock label processing for internal/external customers
• Ability to communicate with other departments and manufacturers for return completion
• Manage time effectively, meet personal goals and work effectively with other members of the distribution team
• Handle returns in a manner that supports our "No Hassle" returns experience for the customer while balancing the financial impact to the company
• Ownership of returns database and ensures accurate records
• Communicate and correct inaccuracies appropriately
• Operates copier, OnBase scanner, and computer
• Performs other duties as assigned

• High school diploma or equivalent
• Minimum 2 to 4 years' experience in customer service, or related transferable skills
• Customer-centric and Internet savvy
• Strong prioritization and time management skills
• Strong MS Office skills
• Ability to manage workflow processes

• Intermediate knowledge of Excel
• SAP
• Verbal and written communication skills

• Restaurant supply/commercial food service experience
• 1 year SAP experience