Operations Support Administrator

Overview

Job Title:

Operations Support Administrator

Posting

Start Date:

6/23/26

Position Information

Salary Range: $18.50/hr- $33.60/hr

The base salary range represents a good faith salary range for this position. This position is eligible for annual incentive pay and has the opportunity for continued salary growth. If you are hired at American Water your base salary compensation will be determined based on factors such as market, geography, skills, education and/or experience. At American Water, we are committed to pay equity.

In addition to compensation, you will be offered a comprehensive benefits package including 401(k), Defined Contribution Plan, Employee Stock Purchase Plan, medical, prescription, dental and vision coverage, plus disability, paid time off, life insurance, voluntary benefits, health and wellness programs and much more!

American Water is also proud to offer employees learning opportunities and work experiences to grow professionally!

Illinois American Water is hiring an Operations Support Administrator to help facilitate activities that support the field groups. This role is vital to the operations and requires strong time management, organizational, and communication skills in order to execute daily work. As an Operations Support Administrator, you will perform a variety of activities including processing local payroll, coding invoices, handling vendor relationships and coordination, addressing customer questions, and ensuring service orders are seen through to completion.

The Operations Support Administrator is responsible for performing a variety of complex administrative activities and support involving the operations of water treatment and distribution systems, field operations and/or regulatory compliance.

• Processes and maintains a variety of complex accounting information including, but not limited to, payroll, accounts payable, invoices, inventory issues/receipts, and purchase orders
• Research, compile and update information in various systems, including database, spreadsheet and word processing programs
• Maintains financial and/or other business records, journals and ledgers
• Interacts with internal/external customers regarding various issues and provides any additional assistance
• Researches and resolves critical customer questions, concerns, difficulties, inquiries and/or problems
• Prepares and responds to data requests and executes work orders, service orders, error reports, set-ups, etc. in various configurations such as Powerplant, Coupa, SAP and myTime
• Compiles and reviews numerous multifaceted reports on a daily/weekly/monthly basis
• Performs other duties as assigned

• Microsoft Office Suite, especially Excel
• Excellent knowledge of office procedures
• Excellent math knowledge
• Working knowledge of computer programs
• Knowledge of network and maintenance related issues
• Knowledge of company billing guidelines and state billing regulations preferred

• Microsoft Office Suite, especially Excel
• Excellent knowledge of office procedures
• Excellent math knowledge.
• Excellent working knowledge of computer programs.
• Excellent knowledge of network and maintenance related issues
• Knowledge of company billing guidelines and state billing regulations preferred

• Full-time, On-site
• Monday-Friday, day shift
• Overtime as needed
• General office environment
• In some instances must be able to lift up to 10 lbs. maximum and occasionally lift various items

• Valid, state driver’s license with ability to pass motor vehicle background check

• Primary sedentary general administrative work