Customer Service Representative

Job Description

Every Tru Green associate is committed to quality. Employees play a critical role in contributing to a high‑performing team that delivers superior customer support and lawn care services.

• Awesome teammates dedicated to our values, customers, lawn science, and you.
• Competitive wages.
• Opportunities to grow your career.
• Affordable medical and prescription drug plans.
• Financial health resources, including 401(k).
• Training & Development.
• Paid Time Off/Sick Leave.

You are responsible for delivering superior customer support throughout the day by answering customer calls and problem‑solving to help customers continue to live life outside. You can build sales experience by upselling additional services to customers who are looking to enhance their outdoor living space.

• High standards for excellence, integrity, and customer service.
• Excellent customer service skills.
• Ability to resolve conflict in a professional and decisive manner.
• Foundational sales skills to upsell products and services to meet customer needs.
• Written and verbal communication skills for professional business interactions.
• Proficient computer skills, especially with Microsoft Office applications (Word, Excel, Outlook, PowerPoint).
• Familiarity with social media applications (Facebook, Instagram, Linked In).
• Ability to learn and apply general knowledge of the company, products and services.
• Ability to read, comprehend and adhere to instructions, processes and procedures.
• Keen attention to detail.
• Mathematical skills to calculate in all units of measure, using whole numbers and decimals to determine rates, ratios, and percentages.
• Good organizational and time management skills, including punctuality for on‑time attendance.
• Ability to work independently under general supervision and collaboratively as part of a team.
• Ability to talk and type simultaneously when interacting with customers.
• High school diploma or GED; or up to one‑year related experience and/or training; or an equivalent combination of education and experience.
• Associate degree from a two‑year college or technical school preferred.

Ability to speak, read and write fluently in English is required.

You must be physically located in the United States while performing this job.

$30,436.00 - $63,002.00. This range is based on qualifications necessary for the position, including experience, training, and other considerations permitted by law. Most candidates will start in the bottom half of the pay range; the upper end will generally be reserved for candidates with extensive experience. In addition to monetary compensation, we offer benefits including medical, dental, vision insurance and company‑matching 401(k).

Tru Green is proud to affirm our commitment to hiring veterans. We recognize and appreciate the exceptional skills, dedication, and leadership that veterans bring to the workforce.

Tru Green is committed to Diversity and Inclusion. We encourage diverse candidates to apply to this position.

We are an Equal Opportunity/Affirmative Action Employer – Minorities/Females/Protected Veterans/Individuals with Disabilities.

Tru Green performs pre‑employment testing.