Customer Support

Customer Support

Our client, a dynamic organization in the manufacturing industry, is seeking a Customer Support Associate to join their team. As a Customer Support Associate, you will be part of the Customer Service Department supporting the Customer Support team. The ideal candidate will have excellent communication skills, strong organizational abilities, and a customer-first mindset which will align successfully in the organization.

Job Title:

Customer Support

Location:

Woodridge, IL

Pay Rate: $18

Shift: Monday - Friday 8AM-5:30PM

What's the Job?

• Serve as a primary point of contact for customers, providing support via phone, live chat, email, and other channels.
• Assist customers with inquiries related to quotes, orders, product questions, pricing, and account support.
• Accurately enter, update, and manage customer orders and modifications, ensuring data accuracy and adherence to internal processes.
• Learn and proficiently use software systems including ERP, CRM, and case management tools to support customer needs.
• Manage customer cases from initial contact through resolution, maintaining clear communication and follow-up.

What's Needed?

• Relevant experience in customer-facing or administrative roles, or a college degree preferred.
• Ability to quickly learn and navigate proprietary software systems.
• Strong verbal and written communication skills with a professional telephone presence.
• Excellent organizational skills with the ability to multitask in a fast-paced environment.
• Reliable attendance and punctuality, with the ability to work scheduled hours and manage overtime responsibly.

What's in it for me?

• Opportunity to work in a supportive and engaging environment.
• Potential for pay increase after 90 days based on performance.
• Development of valuable customer service and technical skills.
• Be part of a company committed to delivering exceptional customer experiences.
• Work on a full-time, on-site basis in Woodridge, IL.

Upon completion of waiting period associates are eligible for:

• Medical and Prescription Drug Plans
• Dental Plan
• Supplemental Life Insurance
• Short Term Disability Insurance
• 401(k)

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About Manpower Group, Parent Company of:
Manpower, Experis, Talent Solutions, and Jefferson Wells.

Manpower® is a global leader in contingent staffing and permanent resourcing, providing companies with strategic and operational flexibility and creating talent  specialized recruiting teams assess and guide talent into meaningful, sustainable employment, while our Power Suite technology enables deeper insight and smarter matching, helping candidates find opportunities that align with their strengths, experience, and career goals.

In this constantly shifting world, our flexible workforce solutions provide companies with the business agility needed to succeed. Manpower is part of the Manpower Group® (NYSE: MAN) family of brands, which also includes Experis, Talent Solutions and Jefferson Wells.