IT Support Analyst

IT Support Analyst

We are seeking an IT Support Analyst to provide frontline technical support to employees across manufacturing, distribution, and corporate environments. This role focuses on delivering a positive end-user experience by resolving technical issues efficiently and professionally.

Compensation:
The target salary for this position is $61,500. This position is classified as Grade 11, with a full pay range of $53,390.65 to $74,790.83. Eligible for an incentive bonus up to 5% of annual salary. Final pay will be determined by experience, skills, internal equity, and available budget.

Location:

On site at our Woodridge, IL facility. Working hours are 10am-7pm with some on‑call shifts expected.

• Provide day‑to‑day technical support for end users, including hardware, applications, and system access issues.
• Troubleshoot and resolve incidents related to desktops, laptops, printers, mobile devices, and software.
• Support employees working in office, manufacturing, and warehouse environments.
• Escalate complex or unresolved issues to appropriate IT teams.
• Document incidents, resolutions, and procedures in the ticketing system.
• Assist with employee onboarding and off‑boarding activities, including setting up new equipment for onboarding.
• Monitor network connectivity and work with network providers to resolve outages.
• Monitor nightly batch schedules and perform basic troubleshooting if issues occur.
• Support IT projects and initiatives as assigned.

• Associate’s degree in information technology or related field, or equivalent experience.
• 3+ years of experience providing end‑user and infrastructure technical support.
• Strong customer service, communication, and organizational skills.
• Ability to troubleshoot issues independently and follow established procedures.
• Experience monitoring nightly batch schedules and performing basic troubleshooting.
• Experience working with network hardware and software.
• Experience with network and security administrative processes such as password management.

• Experience supporting voice‑directed picking systems.
• Experience in food distribution or logistics environments.
• Experience working in or supporting systems within a unionized workforce environment.
• Experience supporting multi‑site warehouse operations.
• Experience supporting ERP and similar software solutions.
• Experience supporting Blue Yonder Warehouse Management System.

• Ability to work within an office environment.
• Must be able to work in a fast‑paced, autonomous environment.
• Must be able to organize, prioritize, multi‑task, meet deadlines, act professionally, and maintain information confidentiality.
• Some travel is required.

• Medical, Dental, and Vision Insurance
• Paid Time Off (PTO)
• 8 Paid Holidays
• Company‑Paid Life Insurance
• 401(k) with Company Match – fully vested after 2 years
• Short‑Term and Long‑Term Disability Plans
• Tuition Reimbursement
• Employee Recognition Program (Boss Bucks)