IT Support Analyst

Location:

CDC-Chicago, IL - Woodridge, 10350 Argonne Drive Suite, Chicago, IL 60517, USA

Compensation:
The target salary for this position is $61,500, within the Grade 11 pay range of $53,390.65 to $74,790.83. Eligible for an incentive bonus up to 5% of annual salary prorated from start date.

Work Schedule:

On site at the Woodridge, IL facility. Required hours are 10 am–7 pm, with some on‑call shifts expected.

• Provide day‑to‑day technical support for end users, including hardware, applications, and system access issues.
• Troubleshoot and resolve incidents related to desktops, laptops, printers, mobile devices, and software.
• Support employees in office, manufacturing, and warehouse environments.
• Escalate complex or unresolved issues to appropriate IT teams.
• Document incidents, resolutions, and procedures in the ticketing system.
• Assist with employee onboarding and offboarding activities, including setting up new equipment.
• Monitor network connectivity and work with providers to resolve outages.
• Monitor nightly batch schedules and perform basic troubleshooting when issues arise.
• Support IT projects and initiatives as assigned.

• Associate’s degree in information technology or related field, or equivalent experience.
• 3+ years of experience providing end‑user and infrastructure technical support.
• Strong customer service, communication, and organizational skills.
• Ability to troubleshoot issues independently and follow established procedures.
• Experience monitoring nightly batch schedules and performing basic troubleshooting.
• Experience working with network hardware and software.
• Experience with network and security administrative processes such as password management.

• Experience in food distribution or logistics environments.
• Experience working in or supporting systems within a unionized workforce environment.
• Experience supporting multi‑site warehouse operations.
• Experience supporting ERP and similar software solutions.
• Experience supporting Blue Yonder Warehouse Management System.

• Ability to work within an office environment.
• Must be able to work in a fast‑paced, autonomous environment.
• Must organize, prioritize, multi‑task, meet deadlines, act professionally, and maintain confidentiality.
• Some travel required.

• Value People Most of All:
  Show respect & care, embrace diversity, and empower others.
• Commit to Safety Everyday:
  See something say something do something, practice safe behavior, and celebrate safety success.
• Invest in Our Company to Thrive:
  Share ideas to improve, learn & grow, and embrace change.
• Think Before Doing and Act Decisively:
  Make thoughtful decisions, work together to find solutions, and do what’s right.
• Welcome Constructive Straight Talk:
  Be honest and respectful even when difficult, be open to ideas and feedback, and ask questions to understand.
• Serve Up Exceptional Experiences:
  Provide value to customers, take pride in your work, and help others to be successful.
• Enjoy What You Do!:
  Have a positive attitude, live the Spirit of E.A. Sween, and celebrate success.

• Medical, Dental, and Vision Insurance
• Paid Time Off (PTO)
• 8 Paid Holidays
• Company-Paid Life Insurance
• 401(k) with Company Match – fully vested after 2 years
• Short-Term and Long-Term Disability Plans
• Tuition Reimbursement
• Employee Recognition Program (Boss Bucks)

Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.