Field Service Manager

Field Service Manager

Company:
Rapak LLC

Primary

Location:

1020 Davey Road, Suite 800, Woodridge, IL 60517 USA

Workplace Type:
On-site

Employment Type:

Salaried | Full-Time

Function:
Engineering

Equal Opportunity Employer Minorities/Women/Veterans/Disabled

The Field Service Manager is responsible for leading and supporting the installation, servicing, and technical support ofelectro-pneumatic liquid filling equipment at customer locations. This role oversees field service operations, ensuring high-quality service delivery,effective troubleshooting, and strong customer relationships.

The Field Service Manager provides both hands-on technical expertise and leadership to the field service team, while driving continuous improvement, operational efficiency, and customer satisfaction. This position may also support internal manufacturing facilities with technical guidance as needed.

• Lead and manage field service operations,including installation, commissioning, and servicing of equipment at customer sites
• Provide technical guidance and support for troubleshooting of new and legacy equipment (onsite, remote, and phonesupport)
• Oversee scheduling, coordination, and execution of field service activities to meet customer and business needs
• Support and, when necessary, participate in equipment installations and service work at customer locations
• Ensure timely and accurate completion of service reports, documentation, and administrative requirements
• Act as a primary escalation point for complex technical issues and customer concerns
• Partner with engineering and manufacturing teamsto resolve product or process issues and drive improvements
• Support customer visits, including equipmenttrials, training, and relationship management
• Contribute to continuous improvement initiatives to enhance service efficiency, reliability, and customer experience
• Provide technical support to internal production facilities as required
• Generate new machine quotations with input from Engineering and sales group
• Ensure that machine manuals are documented andsent to customer and copies are placed in customer folders on the network
• Leadership & Team Development
• Lead, coach, and develop Field Service Technicians to ensure strong technical and customer service capabilities
• Foster a collaborative, high-performance team environment
• Support training and development initiatives,including technical skill advancement and safety practices
• Promote accountability, professionalism, and customer-focused behaviors across the team

• Ensure high-quality, timely installation and servicing of equipment
• Drive customer satisfaction through responsive and effective service support
• Improve service efficiency, response times, andissue resolution
• Maintain accurate and timely documentation and reporting
• Support safe work practices and compliance with company standards

Through ongoing innovation and close collaboration with our customers, we continuously enhance our expertise, expand our customer reach and broaden our product portfolio. Together, our people, products and shared commitment to excellence drive us to shape the future of packaging.

At Tri Mas Packaging, we care beyond packaging. Our success starts with our people, and we are committed to creating an environment where every employee feels valued, supported and empowered to make a meaningful impact.

When you join our team, you become part of a global, collaborative and purpose-driven organization committed to:

We deliver innovative, high-quality packaging solutions by leveraging advanced technologies, state-of-the-art facilities and a global network built on trust.

Our employees are the foundation of our success. We embrace diversity, encourage collaboration and foster an inclusive workplace focused on safety, respect and continuous learning.

We invest in continuous improvement and operational excellence, empowering our teams to develop new ideas and deliver exceptional results for our customers.

We are committed to reducing our environmental impact…