Intermodal Service Coordinator

Intermodal Service Coordinator

The Intermodal Service Coordinator is the day-to-day point of contact for booking loads and dispatching shipments through all interchanges. You'll apply your intermodal expertise – shipping methods, carrier costs, products, and services – to meet and exceed customer expectations on every order. Duties may evolve based on operational needs.

Key Responsibilities

• Meet customer requirements at every stage of the order lifecycle.
• Analyze load information to determine and verify the best routes and rates, then enter accurate data into the system.
• Keep customers, Operations, and Sales informed of developments – positive and negative – throughout each order.
• Maintain detailed account notes documenting each customer's specific requirements.

• Source equipment using cost-effective routings that satisfy customer requirements and comply with profitability guidelines.
• Coordinate with Pricing and Equipment Capacity to secure equipment options and power.
• Build and maintain carrier relationships; communicate drayman changes to the Pricing department.

• Ensure all order details in the system are complete and accurate.
• Manage pickups and obtain required paperwork, including bills of lading and customs documents.
• Prepare and transmit rail instructions by EDI or fax; stay current on changing rail requirements.
• Use third- and fourth-party websites to accept load tenders and enter status updates, appointments, and accessorial charges.

• Trace and monitor shipments to support on-time performance.
• Communicate ETAs and appointment information to customers.
• Resolve load-related issues as they arise; escalate when necessary.
• Reschedule deliveries as needed and coordinate load status for high-volume customers with the Tracing Team.
• Manage accessorial and equipment charges and follow up with customer, drayman, and Accessorial Administrator.

• High school diploma or equivalent required.
• Bachelor's or associate degree in Logistics, Business, or a related field is an asset.
• Minimum 1 year of intermodal experience in the transportation industry.
• Thorough understanding of intermodal procedures across North America.
• Strong knowledge of North American geography.
• Familiarity with Canadian and U.S. customs procedures is an asset, as is experience with cross-border transportation.

• Proficient in Microsoft Office (Outlook, Excel, and Word).
• Working knowledge of transportation management software such as SAP or AS400.

• Customer focus: demonstrated commitment to delivering timely, high-quality service to internal and external customers.
• Communication: clear and effective verbal and written communication.
• Organization: ability to multitask, prioritize, and manage competing demands.
• Collaboration:
  
  ability to work cooperatively and respectfully with colleagues.
• Negotiation: strong negotiation skills with carriers and vendors.

• Work a set schedule of eight hours per day, including required meal and rest breaks.
• Consistently report to work on time and prepared to perform required duties.
• Ensure work responsibilities are covered during absences.

• Work in an environment with a usually moderate noise level.
• Work in a climate-controlled office environment.

• Regular physical demands include walking, sitting, using hands and fingers for handling and keyboarding, reaching with hands and arms, talking, and hearing.
• Specific vision abilities include close vision, distance vision, peripheral vision, and the ability to adjust focus.

Compensation & Benefits

Salary Range: $18.93 - $24.04 per hour

Starting pay is based on multiple factors, including but not limited to education, work experience, skills, and job-related knowledge. Pay ranges may be modified in the future.

• Medical, Dental, and Vision insurance (employee and family coverage)
• Company-paid basic life insurance
• Short-Term & Long-Term Disability insurance
• Health Savings Account with company contributions
• Flexible Spending Account options
• 401(k) retirement savings plan with 3.5% employer match
• 80 hours of front-loaded Sick Pay
• 80 hours of Vacation Pay annually, with increases based on tenure
• 8 paid holidays per year
• Employee Assistance Program (EAP)

About Radiant

Radiant Road & Rail is a wholly owned subsidiary…