Sales Support Coordinator- Catering

Description

At Home Run Inn Pizza we pride ourselves on delivering exceptional hospitality, quality food, and memorable experiences to our guests. We are seeking a highly organized and customer-focused Sales Support Coordinator to help grow and maintain our catering business through outstanding service, relationship building, and operational excellence.

This role is ideal for someone who thrives in a fast‑paced environment, enjoys building relationships, and has a passion for delivering an exceptional customer experience from start to finish.

• Serve as a primary point of contact for catering customers throughout the ordering process
• Manage catering order intake, order entry, confirmations, and customer follow‑up
• Maintain accurate CRM notes, customer preferences, and account information
• Ensure seamless communication between customers and internal restaurant teams
• Resolve customer concerns with urgency and professionalism

• Maintain and grow existing catering accounts through proactive outreach
• Increase repeat business by promoting seasonal offerings, company event catering, and recurring order opportunities
• Build and maintain a pipeline of qualified catering prospects
• Encourage referrals, reviews, and long‑term customer loyalty

• Ensure catering orders are entered accurately with attention to timing, quantities, pricing, and delivery details
• Follow up with customers within 48 hours after events/orders
• Confirm upcoming catering orders 24 hours in advance
• Identify opportunities to improve systems, processes, and customer experience initiatives

  Home Run Inn Pizza is a fourth‑generation family business that competes in the restaurant and frozen food industries.

  Requirements
  • Strong customer service and communication skills
  • Highly organized with strong attention to detail
  • Ability to multitask and prioritize in a fast‑paced environment
  • Positive attitude with a proactive and solution‑oriented mindset
  • Experience in catering, hospitality, restaurant operations, sales support, or customer service preferred
  • Comfortable using CRM systems, Microsoft Office, and order management platforms
  • Ability to build strong relationships with customers and internal teams
  Success in this Role Looks Like
  • Delivering an exceptional catering experience from inquiry to completion
  • Growing repeat catering business and customer retention
  • Maintaining high accuracy and operational execution standards
  • Building strong partnerships internally and externally
  • Supporting a culture built on Family, Pride, Grit, and Courage

  This position offers a pay range of $20.00–$25.00 per hour
  , depending on relevant experience, skills, and qualifications.