Strategic Account Manager

Description

Strategic Account Manager

Sales Division | Woodridge, IL | Hybrid, Full-Time

The Strategic Account Manager is responsible for driving sustainable growth with a portfolio of assigned accounts by cultivating deep strategic partnerships, identifying and capturing expansion opportunities, and leading cross‑functional efforts to deliver high‑value customer solutions. This role serves as the primary point of contact and trusted advisor for senior client stakeholders, aligning Radiant Road & Rail capabilities with each customer’s evolving supply chain needs.

• Maintain and develop relationships with established accounts, with a focus on deepening partnerships and consistently expanding revenue, volume, and margin.
• Serve as a trusted advisor to customers’ senior and middle management, delivering ideas, strategies, and transportation solutions that create clearly defined value.
• Proactively identify and pursue cross‑sell opportunities across Radiant divisions and service lines.
• Represent the Company at industry events, transportation associations, and networking forums.

• Lead cross‑functional efforts – including logistics service partners – in evaluating customer requirements and designing tailored solution options.
• Develop and deliver compelling, detail‑rich proposals and presentations that articulate the business case for Radiant services.
• Leverage strong business case analysis and consultative selling skills to convert qualified opportunities into long‑term client relationships.
• Clearly identify current and future customer needs and present relevant transportation solutions that address them.

• Build strong working relationships with internal teams critical to customer success, including IT, Operations, Pricing, Accounting, and Finance.
• Contribute input to senior management on the development of corporate and divisional strategic goals, including volume, margin, and revenue targets.
• Support the development and execution of Radiant Road & Rail’s long‑term strategic vision.
• Perform other duties and assignments as required.

• High school diploma or equivalent required.
• Bachelor’s or Associate’s degree in Logistics, Business, Marketing, or a related discipline is a strong asset.
• Minimum 3 years of account management experience; experience in Transportation and Logistics preferred.
• Comprehensive understanding of the North American transportation industry, including domestic and cross‑border highway, intermodal, and logistics.
• Strong knowledge of IT‑based, end‑to‑end supply chain solutions management.

• Proficient in Microsoft Office Suite (Outlook, Excel, Word).

• Unwavering commitment to delivering superior, timely customer service to both internal and external stakeholders.
• Excellent interpersonal, verbal, and written communication skills.
• Strong problem‑solving and decision‑making capabilities within a collaborative team environment.
• Highly organized with the ability to manage multiple priorities effectively.
• Strong negotiation and deal‑closing skills, with assertiveness and diplomacy to close complex and profitable agreements.
• Forward‑thinking, creative, innovative, and entrepreneurially minded.
• Ability to travel domestically and cross‑border required.

• Standard full‑time schedule of 8 hours per day, inclusive of requisite meal and rest breaks.
• Consistent on‑time attendance and preparedness are expected; coverage arrangements required when absent.

• Climate‑controlled office environment with moderate noise levels.
• Occasional travel to customers’ places of business.
• Standard office physical demands: sitting, walking, keyboarding, and use of close and distance vision.

Starting pay is based on multiple factors, including but not limited to education, work experience, skills, and job‑related knowledge. Pay ranges may be modified in the future.

• Medical, Dental, and Vision insurance (employee and family coverage)
• Company‑paid basic life insurance
• Short‑Term & Long‑Term Disability insurance
• Health Savings Account with company contributions
• Flexible Spending Account options
• 401(k) retirement savings plan with 3.5% employer match
• 80 hours of front‑loaded Sick Pay
• 80 hours of Vacation Pay annually, with increases based on tenure
• 8 paid holidays per year
• Employee Assistance Program (EAP)

Radiant is an Equal Employment Opportunity (EEO) employer. It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.