Service Advisor

Automotive Service Advisor – Monday–Friday – $22+Auto Savvy Auto Savvy  is the nation’s largest and fastest-growing retailer of branded title vehicles, with 20+ locations across 9 states and over 100,000 vehicles sold. We’re redefining the used car industry with an unbeatable product value offering.

Recognized on the Inc. 5000 list four years in a row, we offer strong career growth, promote from within, and providing industry-leading benefits.

Automotive Service Advisor

Position Overview We are seeking a customer-focused Automotive Service Advisor to join our team. In this role, you will be the primary point of contact for customers, ensuring a smooth service experience from check-in to vehicle delivery. This position requires strong communication skills, attention to detail, and the ability to work in a fast-paced environment.

Pay & Schedule $22+ per hour (starting range)
Monday–Friday schedule (no weekends)8:00 AM – 5:00 PMWhat You’ll Do (Key Responsibilities)
Greet every customer promptly with a professional and welcoming attitude

Verify and update customer information (phone, email, etc.)Accurately gather and document vehicle concerns

Write clear, detailed repair orders for technicians

Perform a visual inspection of vehicles and document condition

Communicate effectively with technicians regarding repairs

Provide accurate estimates and explain recommended services

Ensure all work aligns with warranty and company guidelines

Maintain consistent communication with customers throughout the repair process

Resolve customer concerns quickly and professionally

Build strong relationships to encourage repeat and referral business

Maintain high customer satisfaction scores

Keep work area clean and organized

Follow all company policies, procedures, and service processes

Qualifications1+ year of Automotive Service Advisor or Service Writer experience preferred

Experience with CDK (Dealer Management System) required

Strong understanding of automotive repair and maintenance

Excellent communication and customer service skills

Ability to multitask and manage multiple repair orders

Detail-oriented with strong problem-solving skills

Professional, reliable, and team-oriented

Self-motivated with a desire to grow in the automotive industry

Skills & Abilities Ability to adapt in a fast-paced, high-volume environment

Strong organizational and time management skills

Confident handling customer concerns and conflict resolution

Energetic, outgoing personality with a customer-first mindset

Requirements

Valid driver’s license with acceptable driving record

Ability to pass a background check

Authorized to work in the United States Requirement of Multi-Factor Authentication apps on cell phone

Benefits:

Comprehensive Benefits:
Medical, Dental, and Vision coverage, HSA match, Tela Doc, Pharmacy Discount Programs, and Employer paid Life Insurance Employee Assistance Program:
Free of charge for personal uses such as support and general resources

Additional Perks:
Pet Insurance, Gym Discounts, and an Employee Vehicle Purchase Program, Volunteer PTO Program Retirement Savings:
Employer matching contributions

Paid Time Off:
Among the best PTO policies in the industry

Paid Holidays: 7 Major Holidays

Physical Requirements Must be able to lift up to 25 pounds independently; majority of lifting from knee to shoulder heights; other lifting required from various levels.

Must be able to carry and transport up to 25 pounds up to 60 feet.

Requires sitting for extended periods of time.

Requires standing for periods of time with frequent stretching, reaching, walking and stooping, pushing and/or pulling.

Requires excellent visual acuity and manual dexterity. Must be able to type for extended periods of time.

Requires being able to hear and speak with others in-person or on the phone.

Work Environment Working onsite, indoors and outdoors in various weather conditions

Apply Today If you have experience as a Service Advisor, Automotive Service Writer, this is a great opportunity to grow your career in a stable, team-oriented environment with no weekend work.

Auto Savvy provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

All offers of employment at Auto Savvy are contingent upon clear results of a thorough background check and motor vehicle report (MVR). Background checks and MVRs will be conducted on all final candidates offered employment. Auto Savvy participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the United States.

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