Service Advisor

Job Details

Job Location:

Woods Cross, UT 84087

Position Type:
Full Time

Automotive Service Advisor – Monday–Friday – $22+

Auto Savvy is the nation’s largest and fastest-growing retailer of branded title vehicles, with 20+ locations across 9 states and over 100,000 vehicles sold. We’re redefining the used car industry with an unbeatable product value offering.

Recognized on the Inc. 5000 list four years in a row, we offer strong career growth, promote from within, and providing industry-leading benefits.

Position Overview

We are seeking a customer-focused Automotive Service Advisor to join our team. In this role, you will be the primary point of contact for customers, ensuring a smooth service experience from check-in to vehicle delivery. This position requires strong communication skills, attention to detail, and the ability to work in a fast-paced environment.

• $22+ per hour (starting range)
• Monday–Friday schedule (no weekends)
• 8:00 AM – 5:00 PM

• Greet every customer promptly with a professional and welcoming attitude
• Verify and update customer information (phone, email, etc.)
• Accurately gather and document vehicle concerns
• Write clear, detailed repair orders for technicians
• Perform a visual inspection of vehicles and document condition
• Communicate effectively with technicians regarding repairs
• Provide accurate estimates and explain recommended services
• Ensure all work aligns with warranty and company guidelines
• Maintain consistent communication with customers throughout the repair process
• Resolve customer concerns quickly and professionally
• Build strong relationships to encourage repeat and referral business
• Maintain high customer satisfaction scores
• Keep work area clean and organized
• Follow all company policies, procedures, and service processes

• 1+ year of Automotive Service Advisor or Service Writer experience preferred
• Experience with CDK (Dealer Management System) required
• Strong understanding of automotive repair and maintenance
• Excellent communication and customer service skills
• Ability to multitask and manage multiple repair orders
• Detail-oriented with strong problem-solving skills
• Professional, reliable, and team-oriented
• Self-motivated with a desire to grow in the automotive industry

• Ability to adapt in a fast-paced, high-volume environment
• Strong organizational and time management skills
• Confident handling customer concerns and conflict resolution
• Energetic, outgoing personality with a customer-first mindset

• Valid driver’s license with acceptable driving record
• Ability to pass a background check
• Authorized to work in the United States
• Requirement of Multi-Factor Authentication apps on cell phone

• Comprehensive Benefits:
  Medical, Dental, and Vision coverage, HSA match, Tela Doc, Pharmacy Discount Programs, and Employer paid Life Insurance
• Employee Assistance Program:
  Free of charge for personal uses such as support and general resources
• Additional Perks:
  Pet Insurance, Gym Discounts, and an Employee Vehicle Purchase Program, Volunteer PTO Program
• Retirement Savings:
  Employer matching contributions
• Paid Time Off:
  Among the best PTO policies in the industry
• Paid Holidays: 7 Major Holidays

• Must be able to lift up to 25 pounds independently; majority of lifting from knee to shoulder heights; other lifting required from various levels.
• Must be able to carry and transport up to 25 pounds up to 60 feet.
• Requires sitting for extended periods of time.
• Requires standing for periods of time with frequent stretching, reaching, walking and stooping, pushing and/or pulling.
• Requires excellent visual acuity and manual dexterity. Must be able to type for extended periods of…