Customer Service Team Lead

Automotive Service Team Lead – Monday–Friday – $22+Auto Savvy Auto Savvy  is the nation’s largest and fastest-growing retailer of branded title vehicles, with 20+ locations across 9 states and more than 100,000 vehicles sold. We’re redefining the used car industry with an unbeatable product value offering.

Recognized on the Inc. 5000 list four years in a row, Auto Savvy offers strong career growth, promotes from within, and provides industry-leading benefits.

Automotive Service Team Lead

Position Overview We are seeking an experienced, dependable Automotive Service Team Lead to help lead the day-to-day operations of our service department while delivering an excellent customer experience.

This is a working team lead position for someone who can successfully perform Service Advisor responsibilities while also helping guide the team, maintain workflow, uphold department standards, and serve as a go-to resource when challenges arise.

The ideal candidate brings strong automotive service knowledge, proven Service Advisor or Service Writer experience, confidence using CDK, and the leadership skills to keep a busy service operation organized and moving forward.

We are looking for someone who leads by example, takes ownership, communicates clearly, holds high standards, and helps the entire team succeed.

Pay & Schedule $22+ per hour, based on experience

Monday–Friday8:00 AM–5:00 PMNo weekends

What You’ll DoTeam Leadership & Department Support Lead by example and help set the standard for professionalism, accountability, urgency, and customer service

Support the daily workflow of the service department and help ensure work is prioritized appropriately

Serve as a resource for Service Advisors and other team members when questions or challenges arise

Help keep repair orders, customer communication, and vehicle workflow moving efficiently

Partner with technicians and department leadership to identify and resolve workflow issues

Help reinforce company procedures, warranty requirements, and service department processes

Assist with training, coaching, and developing team members

Help identify performance or process concerns and work toward practical solutions

Take ownership of customer escalations and assist in resolving difficult situations professionally

Promote teamwork and strong communication between advisors, technicians, and leadership

Service Advisor Responsibilities Greet customers promptly and provide a professional, welcoming service experience

Verify and update customer contact and vehicle information

Accurately gather and document customer concerns

Write clear, detailed repair orders for technicians

Perform visual vehicle inspections and accurately document vehicle condition

Communicate effectively with technicians regarding diagnosis and repairs

Prepare accurate estimates and clearly explain recommended services

Ensure repairs and documentation align with warranty and company guidelines

Maintain proactive communication with customers throughout the repair process

Resolve customer concerns quickly and professionally

Build customer relationships that encourage repeat and referral business

Maintain high customer satisfaction standards

Keep work areas organized and ensure department processes are consistently followed

What We’re Looking For We’re looking for more than an experienced Service Advisor.

The right candidate should demonstrate the ability and desire to lead a team and take ownership of department performance.

Qualifications2+ years of Automotive Service Advisor, Service Writer, or similar automotive service experience preferred

Previous team lead, supervisory, mentoring, or leadership experience strongly preferred

Experience with CDK (Dealer Management System) required

Strong working knowledge of automotive repair and maintenance

Proven ability to manage multiple repair orders and competing priorities

Strong customer service and conflict-resolution skills

Excellent verbal and written communication

Strong organizational skills and attention to detail

Ability to coach, support, and hold team members accountable

Comfortable making decisions and solving problems in a fast-paced environment

Professional, dependable,…