Clinical Application Support Technician - Woods Cross

Job Details Level: Experienced

Job Location:

Woods cross, UT 84010

Position Type:
Full-Time/Part-Time Education Level: None Salary Range: $16.00 - $22.00 Hourly Travel Percentage:
None Job Shift: Day Job Category:
Information Technology Clinical Application Support Technician

Join One Wise Tech and Help Improve Healthcare Through Technology Rocky Mountain Care is seeking a Clinical Application Support Technician to join our One Wise Tech team. One Wise Tech  is the technology services team supporting Rocky Mountain Care and its affiliated facilities. This role supports the technology systems that caregivers, clinicians, and business staff rely on every day to provide exceptional resident and patient care.

What You’ll Do Application Support

• Provide support for clinical applications across Rocky Mountain Care.
• Respond to application-related service requests and operational issues.
• Troubleshoot application access and functionality issues and gather the details needed to elevate integration issues.
• Escalate complex issues appropriately and coordinate with vendors when needed. Open and track routine vendor cases under the direction of the Application Administrator.

User Access Management

• Create, modify, audit, and disable user accounts in accordance with established procedures.
• Support role-based access, authentication processes, MFA, password management, and account troubleshooting.
• Maintain accurate access records and supporting documentation.
• Complete onboarding and offboarding access tasks within the time frames set by RMC procedure, and confirm in writing when access has been removed.

Referral Portal Support

• Create, update, and disable referral portal accounts during employee onboarding, role changes, and offboarding.
• Perform password resets, account unlocks, and MFA assistance for portal users.
• Complete routine site verifications and account re-attestations before external deadlines, which are time-sensitive and can suspend access if missed.
• Maintain the register of portals, accounts, and assigned users so that access can be reliably reviewed and removed.

Customer Service and Technical Support

Provide front-line support to caregivers, nurses, therapists, business office staff, and other team members who rely on technology to perform their daily work. This may include helping a nurse access a resident's chart, troubleshooting an application that is not functioning properly, assisting a new employee with system access, or helping users navigate software workflows.

The Clinical Application Support Technician is responsible for responding to support requests, communicating with users throughout the troubleshooting process, and ensuring issues are resolved promptly. The technician documents the problem reported, the troubleshooting steps performed, and the final resolution in the IT ticketing system so that issues can be tracked, reported on, and referenced in the future.

This position also maintains support documentation, knowledge articles, and standard procedures to improve consistency and deliver better service to our users.

Security and Compliance

Because Rocky Mountain Care operates in a healthcare environment, protecting resident and patient information is a critical responsibility of this position. The Clinical Application Support Technician helps ensure that employees have appropriate access to the systems they need while protecting sensitive information from unauthorized access.

Daily responsibilities may include creating and removing user accounts, reviewing security settings, assisting users with multi-factor authentication (MFA), troubleshooting access issues, and producing access and account reports for the Application Administrator's review. This role works closely with application owners and vendors to adhere to RMC procedures for HIPAA privacy and security requirements.

Continuous Improvement

This role also helps identify recurring issues and opportunities to improve support processes. The technician may assist with application testing, training materials, knowledge sharing, and support readiness activities so users receive consistent and reliable help.

Benefits

• Medical, Dental, and Vision Insurance
• Paid Time Off (PTO)
• Paid Holidays
• Employee Assistance Program
• Professional Development and Training Opportunities
• Healthcare Technology Career Growth Opportunities
• On-demand access to earned wages before payday

Why Join One Wise Tech ?

At Rocky Mountain Care, technology directly supports our mission of delivering exceptional resident and patient care. As a member of the One Wise Tech team, you'll work with clinical systems, healthcare technologies, and innovative solutions that make a meaningful impact across our organization.

This position offers an excellent opportunity for someone looking to build a career in healthcare technology, clinical application support, healthcare IT, or healthcare informatics.

One Team. One Mission. One Wise Tech .Qualifications

Required Qualifications

• High School Diploma or GED.
• One (1) year of experience in…