Automotive Service Manager

Job Description:

Job title:

Service Manager

Location:

Salt Lake City, UT. Pay Range: $75,000.00 - $80,000.00 annual base salary, with incentive plan Exempt Classification:
Exempt Service Manager (Automotive / Fixed Operations) We're hiring a Service Manager to lead our service department in Salt Lake City driving performance, improving consistency, and delivering an exceptional customer experience. This is a high-impact leadership role where you'll take ownership of operations, team performance, and service outcomes. With a strong foundation already in place, this role is focused on execution, accountability, and long-term success.

• Direct impact on store performance, service revenue, and customer satisfaction
• Established team and processes - focus is on leading and optimizing, not rebuilding
• Opportunity for long-term career growth within a stable, mission-driven organization

• Lead daily operations of the service department, including workflow, scheduling, and quality control
• Manage, coach, and develop Service Technicians and service staff
• Ensure timely, high-quality vehicle service, repairs, and installations

• Service revenue and profitability
• Technician productivity and utilization
• Turnaround time and workflow efficiency
• Customer satisfaction and retention
• Maintain accountability for department KPIs and operational results

• Work orders, billing, and documentation
• Inventory and parts coordination
• Scheduling and workflow management
• Ensure accuracy, consistency, and compliance across all service records

• Experience working in a Dealer Management System (DMS) required (examples: Dealer Team, , Reynolds and Reynolds, CDK Global, etc.)
• Dealer Team experience strongly preferred.
• Familiarity with CRM systems (e.g., Salesforce) and service-related software
• Proficiency with Microsoft Office (Excel, Outlook, Word)
• Ability to:
  • Track and manage technician schedules and work orders digitally
  • Use reporting tools to monitor KPIs and performance
  • Maintain accurate data entry across service and inventory systems

• Rapid adoption of company systems, workflows, and service processes
• Establish consistent execution across scheduling, communication, and service delivery
• Build trust with team members and customers
• Take full ownership of department performance
• Achieve or exceed service KPIs and productivity targets

• 3+ years of automotive or dealership service experience
• 2+ years of leadership experience managing technicians or service teams
• Strong customer service and communication skills
• Proven ability to manage multiple priorities in a fast-paced environment
• High level of organization and accountability
• Strong computer literacy and systems experience, including DMS usage
• Valid driver’s license and acceptable driving history

• Experience as a Service Manager, Shop Manager, or Fixed Operations leader
• Experience with Dealer Team, Reynolds & Reynolds, or similar DMS platforms
• Demonstrated success improving technician productivity and shop performance
• Experience managing service KPIs and operational reporting
• Mobility or adaptive vehicle experience (a plus)

• Performance-driven:
  Motivated by results and measurable outcomes
• Administratively strong:
  Detail-oriented with systems, reporting, and processes
• Customer-focused:
  Committed to delivering a high-quality experience
• Team-oriented:
  Works effectively across departments
• Ownership mentality:
  Proactive and accountable
• Career-focused:
  Interested in long-term growth and stability

• Combination of office…