IT Desktop Support

About the role

• Provide technical support and troubleshooting for desktops, laptops, printers, peripherals, software, and basic network connectivity issues.
• Install, configure, maintain, and replace computers, software, and other IT equipment.
• Respond to and complete assigned IT support tickets in a timely and professional manner, escalating complex issues as needed.
• Support Microsoft Windows operating systems, Microsoft Office/Microsoft 365 applications, ERP, user accounts, access, and general technology needs.
• Set up computers, accounts, and equipment for new employees and assist with equipment changes and employee departures.
• Perform routine maintenance to support the reliability, security, and performance of company IT equipment and systems.
• Maintain accurate records of IT equipment, assignments, repairs, replacements, and other technology assets.
• Provide courteous and responsive technical assistance to employees while following established IT security and confidentiality practices.
• Assist with IT projects, system upgrades, implementations, and other IT-related responsibilities as assigned.

• High school diploma or equivalent required;
  Associate degree or technical training in Information Technology, Computer Science, or a related field preferred.
• Previous experience providing desktop, help desk, or end-user technical support preferred.
• Working knowledge of Windows operating systems, Microsoft Office/Microsoft 365, computer hardware, peripherals, and basic networking concepts.
• Experience working with an IT ticketing system preferred.
• Ability to troubleshoot technical issues independently and determine when escalation is appropriate.
• Ability to communicate effectively with both technical and non-technical employees.

• 401(k)
• 401(k) matching
• Medical, Dental, Vision Insurance
• Short-Term Disability, Long-Term Disability, Accident, Critical Illness insurance
• Identity Theft, Legal, and Pet Insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Tuition reimbursement

Work Location:

In person