Retail Contingent

Since its launch in 1993 with a collection of six essential handbags, Kate Spade New York has always been colorful, bold, and optimistic. Today, it is a global lifestyle brand that designs extraordinary things for the everyday, delivering seasonal collections of handbags, ready-to-wear, jewelry, footwear, home décor, and more. Known for its rich heritage and unique brand DNA, Kate Spade New York offers a distinctive point of view and celebrates communities of women around the globe who live their perfectly imperfect lifestyles.

Kate Spade New York is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible. A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive.

The Successful Individual will leverage their proficiency in retail to…

• Greet our guests with warm welcome, exuding confidence and knowledge about the product
• Exhibit active listening and ability to ask high value follow up questions

• Infuse brand and product knowledge to suggest and showcase products
• Collaborate with the guest to offer styling advice and suggest add-ons to create a complete look
• Use interpersonal savvy to interpret visual cues and overcome objections
• Think creatively and suggest multiple ways and occasions to wear our products
• Encourage the guest to step outside of their comfort zone and have fun with our products

• Guide the guest to purchase decision and facilitate check‑out through relationship development and exhibiting product knowledge ensuring a seamless process
• Reinforce and celebrate the guest’s choices and invite them to shop again soon

• Ability to drive results through customer connection
• Story tell and use product knowledge to connect with the guest, showcasing the ability to talk about the unique attributes of the product
• Understand and embody the product landscape across all merchandise categories
• Able to receive and give feedback in an honest and genuine manner
• Perform operational tasks to ensure the business continues to run smoothly from keeping the stockroom tidy, to running the POS system

• Professional selling skills and exceptional interpersonal and communication skills
• Prior experience in a similar retail environment
• Proactive ability to multi‑task and prioritize
• Works well in a team environment

• Available to work store schedule, as needed, including evenings and weekends
• Standing for extended periods of time
• Able to safely lift boxes up to 40 pounds
• Comfortable climbing ladders

• Courage:
  Doesn’t hold back anything that needs to be said; provides current, direct, complete, and “actionable” positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary.
• Creativity:
  Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value‑added in brainstorming settings.
• Customer Focus:
  Is dedicated to meeting the expectations and requirements of internal and external customers; gets first‑hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
• Dealing with Ambiguity:
  Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn’t upset when things are up in the air; doesn’t have to finish things before moving on; can comfortably handle risk and uncertainty.
• Drive for Results:
  Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom‑line oriented; steadfastly pushes self and others for results.
• Interpersonal Savvy:
  Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds…