Administrative Analyst - Finance, Tax Customer Service

Howard County:

Conveniently located in the heart of central Maryland between Baltimore and Washington, Howard County offers the charm of a historic past mixed with the excitement of a cosmopolitan community.

Howard County Government is a leader in innovation, sustainability, and consistently ranked as one of the best places to live and work in the country. In 2025, Howard County Government received a record‑breaking 83 Achievement Awards from the National Association of Counties (NACo) – the highest number of annual NACo awards achieved in the history of the State of Maryland, and the highest number of awards out of any county in the State of Maryland which received a collective 136 awards.

NACo is the leading organization representing county‑level government operations. These awards recognize innovative and transformative programs that provide new services for county residents, improve existing programs, upgrade working conditions, and enhance citizen participation and public policy making.

We are looking for outstanding individuals to join our team and contribute to excellence in Howard County operations.

• We are committed to workplace excellence in every area of County government.
• We have a highly talented, diverse, and inclusive workplace. Your input will not only be heard, but it will be encouraged!
• We offer competitive compensation and great benefits including medical, retirement, and wellness programs.
• As a member of the Howard County Government team, you'll be helping drive our culture and directly impact what makes us an amazing place to work.

Highly complex, administrative and customer service level work which includes performing tasks essential to the daily operations of the Division of Tax Customer Service. Work requires detail knowledge of property tax assessment and billing along with advanced knowledge of property tax credits, tax sale, and business and liquor licenses. In addition to providing a high‑quality level of customer service to constituents regarding Real and Personal Property Tax Billing and Collections, this includes processing researching and addressing complex resident requests related to mis‑posted payments, addressing accounting variances, processing journal entries, and providing the necessary back‑up support to the Division Chief.

$30.31 - $34.20 ($63,034 - $71,144)

Performs professional level administrative work, which may include supervisory responsibility, under general supervision from an administrative or technical superior. Work includes carrying out administrative and technical tasks related to administrative support, public information, and purchasing.

Other related duties may be assigned.

• Serves as a lead worker to other Assistant Support Technicians to resolve problem(s) and ensuring timely task completion.
• Provides customer service by phone, email, and over the counter to Howard County homeowners, constituents, title companies, mortgage companies, and state agencies for real and personal property taxes. Complete responsibility for any follow‑up action required. This includes making decisions and completing transactions to:
  • Repost payments to reduce interest charged in error
  • Research and process corrections for mis‑applied payments including water & sewer recon keys
  • Research and process refunds for over payments
  • Contact third parties such as title companies, mortgage servicers, and State Department of Assessment & Taxation to resolve issues
• Assist customers, mainly seniors, with general inquiries related to tax credits such as Senior Tax Credit and Homeowner's Tax Credit applications. Provide over the counter support and back‑up phone support for real & personal property customers on a wide variety of topics related to billing, assessments, tax credits, tax sale.
• Assists Division Chief and Division Technicians in researching and resolving complex mis‑posted payments with third‑party payment vendors including Auto Agent, requesting necessary miscellaneous bill notices, and…