PT Customer Service Representative

Job Overview

Part‑Time:
Starting at $15 per hour.
Hourly increases at 180 days, 1 year, and every 6 months after the first year, based on anniversary date.

Schedule: Thursdays 3p‑11p, Friday 2p‑10p, Saturday 3p‑7p, Sunday 3p‑7p. Availability for extra hours when available.

At National Fitness Partners, we don’t just work in fitness — we TRANSFORM LIVES through affordable fitness. As the largest Planet Fitness franchise, we serve over one million members across 200+ clubs nationwide, creating a Judgement Free fitness experience.

• We Are Accountable – Self‑starters who pursue excellence.
• We Are Driven – Problem solvers who deliver results.
• We Are Passionate – Positive energy with a real desire to help others.
• We Are Ambitious – Always learning and growing toward success.

• Growth Opportunities over 90% of our management team started as an entry level team member!
• Competitive pay and schedule hourly increases at 180 days, 1 year, and every 6 months after the first year, based on anniversary date.
• Shift‑differential pay for select shifts
• PTO for all employees
• Employee Assistance Program
• Free employee Black Card Membership

Responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests, ensuring an exceptional Judgement Free member experience.

• Answer phones in a friendly manner using information script
• Greet members, sign up and tour new members, and log amenities.
• Respond to member questions and concerns in a timely and professional manner
• Process beverage or merchandise purchases through the point of sale system
• Promote our unique fitness instruction classes (PE@PF) to our active members and our new members
• Provide a clean, sanitized and safe club environment.